Support » Plugin: Pardot » Wrong Tracker Domain used in Forms

  • franciscogastiazoro

    (@franciscogastiazoro)


    Hi,

    we are having the following issue. We have set our own tracked domain (www2.intraway.com) so all our Pardot assets use that tracker.

    therefore, the form link use that tracker i.e: https://www2.intraway.com/l/311371/2018-12-06/9n6f8

    Now when use the plugin in our website, the iframe doesn´t use that link, instead use the default tracker i.e: src=”https://go.pardot.com/l/311371/2018-12-06/9n6f8″

    The problem is that cookies (and therefore the visitor_id mapping with prospects) are associated mainly to www2.intraway.com so not using the correct tracker are creating issues regarding mixing activities between visitors.

    I check in the pardot API implementation, the embedded code returned is correct, so this issue is created by the plugin (I opened a ticket in Pardot support and they confirmed that as well and referreded me here).

    We need the correct tracker to be used: as workarround we are pasting the iframe as a HTML code in our most sensitive pages, but we want to be able to use the plugin.

    You can check the behaviour in our home page in the “Let´s Talk” form: https://www.intraway.com/

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Cliff Seal

    (@cliffseal)

    Hey @franciscogastiazoro,

    Thanks for the detail—I understand what you’re asking for.

    If you have a handful of forms, you can filter the form embed code using pardot_form_embed_code_[Form ID]. See the Filters heading here: https://wordpress.org/plugins/pardot/#faq

    If you’re using too many forms for that to be feasible, I would continue using the iframes for now.

    Let me know if you have any questions.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.