Support » Plugin: Order Status History for WooCommerce » Wrong total number on order list page

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author alx359

    (@alx359)

    Hello @mayboroda ,

    Sorry, but the screenshot seems correct to me. What’s wrong with it to you? Hitting the “person” icon, on the far right of each repeating order, should link to the orders’ history page and the historical data for each repeating customer, like this.

    Anyway, if something isn’t properly working for you, would you please enable the debug.log and tell if there are any relevant errors?

    Thanks.

    Plugin Author alx359

    (@alx359)

    Other thing you can do is check for conflicts, by installing the health-check plugin and running it in Troubleshooting mode, with only WooCommerce and OSHWOO, and test if things are working properly that way.

    Thread Starter mayboroda

    (@mayboroda)

    Thank you for fast reply

    96 is total completed orders for all shop

    But first 7 users have 96 total orders

    But lower these users have correct totals for each client

    Plugin Author alx359

    (@alx359)

    Ah ok, I see now what might be bothering you with the screenshot. Are these 7 orders displayed from the same guest (i.e. same email) or the same registered user (or both)? In both cases, it’s normal to get such repeating numbered icons in the Order History column, when the customer is recognized as the same (registered or guest).

    If those orders are really from different customers, then something may be wrong indeed, but have no idea why yet, as I haven’t encountered such issue in my setup, nor another plugin user had reported it until now. So if you’re sure something isn’t right, would you please follow the general debug steps I mentioned in the previous posts? Thanks.

    Thread Starter mayboroda

    (@mayboroda)

    Fatal error: Uncaught Error: Call to undefined function oshwoo\get_plugin_data() in /home/b/borodakj/frsh.space/public_html/wp-content/plugins/order-status-history-for-woocommerce/includes/constants.php:61
    Stack trace:
    #0 /home/b/borodakj/frsh.space/public_html/wp-content/plugins/order-status-history-for-woocommerce/includes/class_osh.php(41): require_once()
    #1 /home/b/borodakj/frsh.space/public_html/wp-content/plugins/order-status-history-for-woocommerce/includes/class_osh.php(36): oshwoo\osh->includes()
    #2 /home/b/borodakj/frsh.space/public_html/wp-content/plugins/order-status-history-for-woocommerce/includes/class_osh.php(30): oshwoo\osh->__construct()
    #3 /home/b/borodakj/frsh.space/public_html/wp-content/plugins/order-status-history-for-woocommerce/includes/class_osh.php(6): oshwoo\osh::get_instance()
    #4 /home/b/borodakj/frsh.space/public_html/wp-content/plugins/order-status-history-for-woocommerce/order-status-history-for-woocommerce.php(53): oshwoo\osh()
    #5 [internal function]: oshwoo\{closure}(”)
    #6 /home/b/boroda in /home/b/borodakj/frsh.space/public_html/wp-content/plugins/order-status-history-for-woocommerce/includes/constants.php on line 61

    Plugin Author alx359

    (@alx359)

    Thanks for the log. That was useful. I’ve just pushed version 1.6.2 that should address the reason of this fatal error. Please update and tell if the initially reported issue is also fixed.

    Thread Starter mayboroda

    (@mayboroda)

    initial problem isn’t fixed, emails are different, there can be no email at all

    stats of this first orders are the same and when i try to open profile there is same profile of one user

    Plugin Author alx359

    (@alx359)

    Do you see any other errors in debug.log?

    Other thing you can do is check for conflicts, by installing the health-check plugin and running it in Troubleshooting mode, with only WooCommerce and OSHWOO, and test if things are working properly that way.

    Have you tried this?

    Thread Starter mayboroda

    (@mayboroda)

    Fatal error: Uncaught Error: Call to undefined function get_plugin_data() in /home/b/borodakj/frsh.space/public_html/wp-content/plugins/!order-status-history-for-woocommerce/includes/constants.php:61 Stack trace: #0 /home/b/borodakj/frsh.space/public_html/wp-content/plugins/!order-status-history-for-woocommerce/includes/class_osh.php(41): require_once() #1 /home/b/borodakj/frsh.space/public_html/wp-content/plugins/!order-status-history-for-woocommerce/includes/class_osh.php(36): oshwoo\osh->includes() #2 /home/b/borodakj/frsh.space/public_html/wp-content/plugins/!order-status-history-for-woocommerce/includes/class_osh.php(30): oshwoo\osh->__construct() #3 /home/b/borodakj/frsh.space/public_html/wp-content/plugins/!order-status-history-for-woocommerce/includes/class_osh.php(6): oshwoo\osh::get_instance() #4 /home/b/borodakj/frsh.space/public_html/wp-content/plugins/!order-status-history-for-woocommerce/order-status-history-for-woocommerce.php(53): oshwoo\osh() #5 [internal function]: oshwoo\{closure}(”) #6 /home/b/borodak in /home/b/borodakj/frsh.space/public_html/wp-content/plugins/!order-status-history-for-woocommerce/includes/constants.php on line 61

    Plugin Author alx359

    (@alx359)

    get_plugin_data() is a core WP function. There’s no way I could think of it isn’t found, but for a somehow corrupted WP installation, or some odd conflict with some other plugin (or theme). Please follow the Troubleshooting procedure mentioned before.

    Plugin Author alx359

    (@alx359)

    I’ve investigated the issue some more, and have just pushed version 1.6.3 that should fix the issue this time. Please give it a try. Thanks.

    Plugin Author alx359

    (@alx359)

    Have just pushed 1.7.0 that improves the handling of many other unusual scenarios. I’m closing this ticket now, but please report back if you may encounter anything else. Thanks!

Viewing 12 replies - 1 through 12 (of 12 total)
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