Hi there,
Thanks for that video – that helps to illustrate things in awesome detail.
In order to troubleshoot this further, please do the following:
- Share a copy of your system status report as found under **WooCommerce > System Status**
- Share a screenshot of how that product is configured, specifically the “inventory” tab as found under Products > All Products > YOUR PRODUCT > Product Data > Inventory
Thanks!
thanks for reply,
this is system status:
### WordPress Environment ###
WordPress address (URL): http://localhost/test
Site address (URL): http://localhost/test
WC Version: 3.7.0
REST API Version: ✔ 1.0.2
Log Directory Writable: ✔
WP Version: 5.2.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –
### Server Environment ###
Server Info: Apache/2.4.38 (Win32) OpenSSL/1.1.1a PHP/7.3.2
PHP Version: 7.3.2
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.1.1a
SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.38-MariaDB
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ❌ wp_remote_post() failed. Contact your hosting provider.
Remote Get: ✔
### Database ###
WC Database Version: 3.7.0
WC Database Prefix: wp_
MaxMind GeoIP Database: ✔
Total Database Size: 2.67MB
Database Data Size: 1.70MB
Database Index Size: 0.97MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 1.05MB + Index: 0.02MB + Engine InnoDB
wp_postmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
wp_posts: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
### Security ###
Secure connection (HTTPS): ❌
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔
### Active Plugins (1) ###
WooCommerce: by Automattic – 3.7.0 – 3.7.1 is available
### Inactive Plugins (2) ###
Akismet Anti-Spam: by Automattic – 4.1.2
Hello Dolly: by Matt Mullenweg – 1.7.2
### Settings ###
API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
### WC Pages ###
Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: ❌ Page not set
### Theme ###
Name: Storefront
Version: 2.5.3
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔
### Templates ###
Overrides: –
### Action Scheduler ###
Complete: 4
Oldest: 2019-10-02 07:44:04 +0000
Newest: 2019-10-02 07:56:39 +0000
Pending: 0
Oldest: –
Newest: –
Canceled: 0
Oldest: –
Newest: –
In-progress: 0
Oldest: –
Newest: –
Failed: 0
Oldest: –
Newest: –
and this is ScreenShot from inventory tab of product:
https://pasteboard.co/IBBV1LS.png
Thanks for that system status report – while it is a pretty clean site, it also indicates that this isn’t something that we can test from our side as the site isn’t publicly available at the moment.
If you have that site loaded to a publicly available domain and you’re still getting the same thing, please let us know and we’d be happy to take a closer look 🙂
Hi @mostafa793,
It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please let open up a new topic and we’ll be happy to help out 🙂
