Dear @nicolayoda ,
Thanks for the message!
Can we ask you to try changing the size of the popup from the ”Dimensions” section and let us know if that helped or not:
https://prnt.sc/vz1srz
Looking ahead to hearing from you soon.
Dear @nicolayoda ,
How are you today?
Just wondering whether you saw our previous message?
Please, let us know if you still need help with this issue.
hy,
the measurements are those in the attachment.
I also created another pop up but the like button on facebook is always cut off
Dear @nicolayoda ,
Thanks for getting back to us.
We have noticed that you removed the popup.
Can we ask you to set the popup on the test page and send it to us?
Please, enable the **Debug Mode** so our support team can check what the issue is.
Follow the steps below to achieve this.
1. Go to Popup Builder settings.
2. Check the “Enable DEBUG MODE”.
3. Click “Save Changes”.
https://prnt.sc/v0kw8q
P.S. Make sure to have the Popup Builder plugin latest version activated so you can have the Debug Mode feature available.
Looking ahead to hearing from you soon.
Dear @nicolayoda ,
Hope you are fine.
So, have you seen our last message?
When are you going to send the needed information so we can investigate further, please?
Dear @nicolayoda ,
We haven’t heard back from you for 3 days.
We’re marking this thread as resolved.
Please, submit a new support thread if you need more help
