Support » Plugin: WooCommerce » Wrong price on mobile

  • Hello,

    My webstore is located at https://www.altgames.eu
    There is one product (though later today I will probably add more products). The desktop version of the website states the correct price: 49,95 including 21% tax. However, if I go to the webstore on my iPhone, it shows the price excluding tax (but it says the price is including VAT).

    I have set up woocommerce to show the prices including VAT.

    My woocommerce status report:

    
    ### WordPress Environment ###
    
    Home URL: http://www.altgames.eu
    Site URL: http://www.altgames.eu
    WC Version: 3.1.1
    Log Directory Writable: ✔
    WP Version: 4.8
    WP Multisite: –
    WP Memory Limit: 2 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: nl_NL
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.0.21
    PHP Post Max Size: 250 MB
    PHP Time Limit: 180
    PHP Max Input Vars: 12000
    cURL Version: 7.38.0
    OpenSSL/1.0.1t
    
    SUHOSIN Installed: –
    Max Upload Size: 250 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.1.1
    WC Database Prefix: 0cj1D_
    woocommerce_sessions: ✔
    woocommerce_api_keys: ✔
    woocommerce_attribute_taxonomies: ✔
    woocommerce_downloadable_product_permissions: ✔
    woocommerce_order_items: ✔
    woocommerce_order_itemmeta: ✔
    woocommerce_tax_rates: ✔
    woocommerce_tax_rate_locations: ✔
    woocommerce_shipping_zones: ✔
    woocommerce_shipping_zone_locations: ✔
    woocommerce_shipping_zone_methods: ✔
    woocommerce_payment_tokens: ✔
    woocommerce_payment_tokenmeta: ✔
    
    ### Security ###
    
    Secure connection (HTTPS): ❌Jouw winkel gebruikt geen HTTPS. Leer meer over HTTPS en SSL-certificaten.
    Hide errors from visitors: ✔
    
    ### Active Plugins (7) ###
    
    Jetpack door WordPress.com: door Automattic – 5.1
    Mollie Payments for WooCommerce: door Mollie – 2.6.0
    YouTube WD: door WebDorado – 1.0.12
    WooCommerce Cart Tab: door jameskoster – 1.1.1
    WooCommerce PDF Invoices & Packing Slips: door Ewout Fernhout – 1.6.6
    WooCommerce: door Automattic – 3.1.1
    YITH Pre-Order for WooCommerce: door YITHEMES – 1.1.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Winkelbasis: #4 - /
    Winkelmand: ❌ De pagina moet als Openbaar zijn ingesteld
    Afrekenen: ❌ De pagina moet als Openbaar zijn ingesteld
    Mijn account: #7 - /mijn-account/
    
    ### Theme ###
    
    Name: Storefront
    Version: 2.2.4
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – Als je wijzigingen aanbrengt in WooCommerce of in een hoofdthema dat je niet zelf gebouwd hebt
    raden we het gebruik van een child thema aan. Zie: Hoe maak je een child thema
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
Viewing 1 replies (of 1 total)
  • Plugin Support Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    Hey WebVortex,

    It sounds like you may have some caching involved. Have you checked that out? To test can you disable all caching and see if the prices then line up on both Mobile and Desktop?

    Cheers!

Viewing 1 replies (of 1 total)
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