Wrong price displayed
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Hello,
when i enter a price of 1,99€ woocommerce shows 2,37€ in the frontend.
I set that i enter the prices including the taxes. Even if i change the setting nothing will change when i create a new product.
Do you have any solution here?
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Hi @debritde!
when i enter a price of 1,99€ woocommerce shows 2,37€ in the frontend.
I set that i enter the prices including the taxes. Even if i change the setting nothing will change when i create a new product.That definitely doesn’t sound right. Can you take a screenshot of your tax settings and upload it so that we can take a look? I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then post the URL here.
Could you also link to your site, if possible, so that I can test this behavior myself?
Thanks!
Hello Austin,
is there a possibility to share it in a private message or something similar?
Since it is a customer project i am not allowed to post the dev link public.
Thank you 🙂Thanks for the screenshot @debritde. Those settings would seem to indicate that a product’s price shouldn’t increase when viewed on the front end, at least not from taxes.
is there a possibility to share it in a private message or something similar?
Since it is a customer project i am not allowed to post the dev link public.
Thank youAh, I didn’t realize this was a dev site. There isn’t private messaging capability on the forums, but you might qualify for our premium support, in which case you could talk to us (WooCommerce support) directly via email or chat.
Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” That should tell us what we need to know. This shouldn’t contain any private information, but you can remove the URL of the site if you would like to keep that private. That should be right at the top of the system status report.
Hello, here are the infos:
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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop-Basis: #6 - /shop/ Warenkorb: #7 - /warenkorb/ Kasse: #8 - /kasse/ Mein Konto: #9 - /mein-konto/ Allgemeine Geschäftsbedingungen: #11 - /agb/ ### Theme ### Name: GeneratePress Version: 3.0.2 Author URL: https://tomusborne.com Child Theme: ❌ – Wenn du WooCommerce mit einem Theme das du nicht selbst entwickelt hast an eigene Bedürfnisse anpasst dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.) WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Abgeschlossen: 32 Oldest: 2020-12-15 16:46:19 +0100 Newest: 2021-01-06 17:09:02 +0100Thanks @debritde. Unfortunately, it doesn’t look like you would qualify for premium support based on the plugins I see there.
Can you send screenshots of the general and tax settings for the product in question (or one of them), as well as the issue, as seen on the front end? If there’s any way those screenshots could be in English, that would be helpful as well.
I’m going to go ahead and mark this thread as resolved. Feel free to create a new thread if you have any further questions!
Im sorry but for this there is not premium support needed. It is an error which is not caused by a plugin and if you google the error you can find it many times. I solved it by letting the prices managed by another plugin.
It is not very nice to download or buy a software and then hear that you need to buy premium support to use it properly.
The topic ‘Wrong price displayed’ is closed to new replies.
