Wrong Popup loading

  • Resolved joshhmetal

    (@joshhmetal)


    3 years ago

    Hello, i have a variety of popups in use over my site, although i am having a issue with a single page where it is loading an incorrect body of the popup once i click on it, the image is correct and so is all the settings, just the text that i input

    Specifically, ‘Alternative Suppliers’ Popup.

    i have recreated the popup, recreated the page, restarted web server and not sure what else to do.

    is there a log file i can retrieve from the page?

    please can you message for link to site.

    • This topic was modified 3 years ago by joshhmetal.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Ketan Patel

    (@patelketan)

    3 years ago

    Hello,

    Thanks for reaching here.

    Please share your website URL.

    Can you please explain a screenshot of which problem you are facing?

    Thanks,

    Thread Starter joshhmetal

    (@joshhmetal)

    3 years ago

    Hello, this is the screenshots I can provide

    The popup should open [popup_anything id=”13255″] with the text
    “Alternative Suppliers

    Anyone at site can request an alternative contractor, as long as they’re on the drop-down list of suppliers on Concerto. No approval is needed for this.”

    But instead it opens with another pop-up box instead on my list.

    i’m loving the plugin and never had issues until now, help would be appreciated.

    https://imgur.com/a/q3AWr0S (2 Images)

    Thread Starter joshhmetal

    (@joshhmetal)

    3 years ago

    if you need anything else from me, i am more than happy to provide.

    Thank you again

    Thread Starter joshhmetal

    (@joshhmetal)

    3 years ago

    Hello Ketan!

    I have got a link for you for you to see the issue i am facing.

    https://manuals.bellrock.fm/client-specific/test-page-with-popup/

    If there is any more information i can provide to help, please ask.

    Thank you
    Josh

    Plugin Support Riddhi Shukla

    (@ridhimashukla)

    3 years ago

    Hi,

    Thank you for sharing details with us…

    I have checked your popup demo which is quite looking perfect.
    https://prnt.sc/117xckf

    So i am not getting your exact query. Do you facing issue of wrong popup content on click than i have double crossed in my local server with elementor which is looking perfect for us!

    You have shared image screenshot link which is not working right now.

    Also, you have added lots of popups in shared demo URL which is break or not added properly with elementor shortcode block. Are you trying to achieve something using multiple popup in same section. Please explain!

    Thank You!

Viewing 5 replies - 1 through 5 (of 5 total)
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