Support » Plugin: PayPal for WooCommerce » Wrong Order Status

  • Hi,

    Since 12 February 2020 at 12:55:46 GMT, most incoming orders has “Pending Payment” order status at the backend of our site instead of “Processing”.

    These orders are paid via PayPal. The payment received successfully and payment status on Paypal is COMPLETED.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Having the exact same problem. No changes in PayPal settings, no plugin updates, just getting “Pending Payment” for all orders paid via PayPal. They are paid, I checked inside the PayPal dashboard.

    We’re recently having the same issue. Did anyone learn why this happens?

    jocelynll

    (@jocelynll)

    We have the exact same problem too. I’ve pinned it down to being only Visa payments – Amex works fine. What happens is that an order is marked ‘processing’ and then within seconds its status is changed to ‘pending’, even though the transaction goes through perfectly fine.

    We use Lloyds CardNet and they say the problem is with Woo. I’ve disabled every plugin except CardNet and Woo and really simple SSL and I have changed the theme to 2020, but am still getting the error.

    Has anyone got any ideas? I’ve attached the status report below:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://labelline.linearblue.net
    Site address (URL): https://labelline.linearblue.net
    WC Version: 4.2.0
    REST API Version: ✔ 1.0.8
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    WC Admin Version: ✔ 1.2.3
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    Language: en_GB
    External object cache: –
    
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    PHP Version: 7.2.24
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.29.0
    NSS/3.44
    
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    Remote Post: ✔
    Remote Get: ✔
    
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    TablePress: by Tobias Bäthge – 1.11
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.25
    
    UPS WooCommerce Shipping: by Xadapter – 3.10.2 – Installed version not tested with active version of WooCommerce 4.2.0
    WC Hide Shipping Methods: by Rynaldo Stoltz – 1.4
    WC Variations Radio Buttons: by 8manos – 2.0.2 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce Discontinued Products: by Leon @ 211J – 1.1.5 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce Gateways Country Limiter: by OnTheGoSystems – 1.4 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce Min/Max Quantities: by WooCommerce – 2.4.1 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce Multilingual: by OnTheGoSystems – 4.6.7 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce Nested Category Layout: by SkyVerge – 1.13.1 – Installed version not tested with active version of WooCommerce 4.2.0
    Woocommerce Phone Payments: by Matt Allan – 0.1 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.0.8
    WooCommerce Product Add-ons: by WooCommerce – 2.9.3 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce Product Tabs: by Nilambar Sharma – 2.0.2 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.0.5 – Installed version not tested with active version of WooCommerce 4.2.0
    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.4.2
    WooSidebars: by WooCommerce – 1.4.5
    WP-Live Chat by 3CX: by 3CX – 8.1.9
    WPB Accordion Menu or Category: by wpbean – 1.09 – Installed version not tested with active version of WooCommerce 4.2.0
    WPForms Lite: by WPForms – 1.6.0.2
    WPS Hide Login: by WPServeur
    NicolasKulka
    tabrisrp – 1.5.6
    
    YITH Event Tickets for WooCommerce: by YITHEMES – 1.1.9 – Installed version not tested with active version of WooCommerce 4.2.0
    YITH Pre-Order for WooCommerce: by YITH – 1.2.9
    YITH WooCommerce Category Accordion Premium: by YITH – 1.0.28 – Installed version not tested with active version of WooCommerce 4.2.0
    Yoast SEO Premium: by Team Yoast – 12.1
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    ticket-event (ticket-event)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #359 - /products/
    Basket: #61 - /cart/
    Checkout: #60 - /checkout/
    My account: #59 - /my-account/
    Terms and conditions: #4569 - /terms-conditions/
    
    ### Theme ###
    
    Name: Twenty Twenty
    Version: 1.4
    Author URL: https://en-gb.wordpress.org/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 138
    Oldest: 2020-05-29 14:52:53 +0000
    Newest: 2020-06-19 11:05:40 +0000
    
    
    jocelynll

    (@jocelynll)

    Well after weeks, and I mean weeks, of disabling various plugins and testing… I finally found the cause of my issue. Woocommerce…. settings…. payments… check the manage the payment you are having an issue with – in my case Visa. My ‘Captured Status’ was set to change the status of the order to Pending. I changed it to ‘Don’t change order status’ and it works now. 🙂

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