Title: WRONG Order Status Last modified: October 15, 2020 --- # WRONG Order Status * Resolved [giacomo1](https://wordpress.org/support/users/giacomo1/) * (@giacomo1) * [5 years, 7 months ago](https://wordpress.org/support/topic/wrong-order-status-2/) * Hey team, * a few weeks ago [I posted a problem](https://wordpress.org/support/topic/digital-virtual-product-wrong-order-status/) with the order status of some PayPal payments, which only occurred after updating WooCommerce. * I tried using both PDT and IPN exclusively – the problem didn’t go away. * Could you please help me with this? * Thanks! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwrong-order-status-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * [Siew](https://wordpress.org/support/users/kosiew/) * (@kosiew) * [5 years, 7 months ago](https://wordpress.org/support/topic/wrong-order-status-2/#post-13542032) * Hi there, * From previous thread: * > the order status goes to ‘processing’ instead of ‘completed’ after successful > payment. [https://ibb.co/HxryppL](https://ibb.co/HxryppL) > All products are > marked as virtual and downloadable. And I’m using variable products. (Every > product is available in 2 versions/variants) * Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. * Thread Starter [giacomo1](https://wordpress.org/support/users/giacomo1/) * (@giacomo1) * [5 years, 7 months ago](https://wordpress.org/support/topic/wrong-order-status-2/#post-13543683) * ``` ### WordPress Environment ### WordPress address (URL): https://edley.de Site address (URL): https://edley.de WC Version: 4.6.0 REST API Version: ✔ 4.6.0 WC Blocks Version: ✔ 3.4.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.6.1 Log Directory Writable: ✔ WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: de_DE External object cache: ✔ ### Server Environment ### Server Info: Apache PHP Version: 7.4.10 PHP Post Max Size: 64 MB PHP Time Limit: 600 PHP Max Input Vars: 5000 cURL Version: 7.64.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.7.30-log Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Zapier Integration - Active Feeds: ✔ 1 active Zapier Feed. Zapier Integration - Cron Tasks: ✔ 0 pending Zapier cron tasks. Zapier Feed #1 Name: ✔ 'New Order' to Google Sheets Zap Zapier Feed #1 Webhook URL: ✔ https://hooks.zapier.com/hooks/catch/3716351/qmdyl1/ Zapier Feed #1 Trigger: ✔ New Order Zapier Feed #1 Test Result: ✔ Successfully sent sample data to https://hooks.zapier.com/hooks/catch/3716351/qmdyl1/. ### Database ### WC Database Version: 4.6.0 WC Database Prefix: rNIFyVGT Datenbank-Gesamtgröße: 287.59MB Datenbank-Datengröße: 246.23MB Datenbank-Indexgröße: 41.36MB rNIFyVGTwoocommerce_sessions: Daten: 0.51MB + Index: 0.01MB + Engine InnoDB rNIFyVGTwoocommerce_api_keys: Daten: 0.01MB + Index: 0.02MB + Engine InnoDB rNIFyVGTwoocommerce_attribute_taxonomies: Daten: 0.01MB + Index: 0.01MB + Engine InnoDB rNIFyVGTwoocommerce_downloadable_product_permissions: Daten: 0.23MB + Index: 0.56MB + Engine InnoDB rNIFyVGTwoocommerce_order_items: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB rNIFyVGTwoocommerce_order_itemmeta: Daten: 0.76MB + Index: 0.91MB + Engine InnoDB rNIFyVGTwoocommerce_tax_rates: Daten: 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0.04MB + Index: 0.00MB + Engine InnoDB wpstg0_wpcw_user_progress: Daten: 0.23MB + Index: 0.00MB + Engine InnoDB wpstg0_wpcw_user_progress_quizzes: Daten: 0.01MB + Index: 0.00MB + Engine InnoDB wpstg0_wpmailsmtp_tasks_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wpstg0_yoast_indexable: Daten: 2.52MB + Index: 0.94MB + Engine InnoDB wpstg0_yoast_indexable_hierarchy: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wpstg0_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wpstg0_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wpstg0_yoast_seo_links: Daten: 0.13MB + Index: 0.13MB + Engine InnoDB wpstg0_yoast_seo_meta: Daten: 0.14MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### acf-field: 10 acf-field-group: 3 amn_exact-metrics: 1 attachment: 2337 avia_framework_post: 18 br_product_tab: 3 course_unit: 324 custom_css: 3 customize_changeset: 2 forum: 8 nav_menu_item: 60 oembed_cache: 348 page: 82 post: 14 product: 57 product_variation: 11 reply: 1 revision: 9591 shop_coupon: 10 shop_order: 1540 shop_order_refund: 17 topic: 3 user_request: 1 wc_zapier_feed: 1 wpcf7_contact_form: 4 wpcw_course: 12 wpdmpro: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (38) ### Accredible Certificates & Open Badges: von Accredible – 1.4.3 Advanced Custom Fields: von Elliot Condon – 5.9.1 AffiliateWP: von Sandhills Development LLC – 2.6 Autoptimize: von Frank Goossens (futtta) – 2.7.8 Better Search Replace: von Delicious Brains – 1.3.3 Borlabs Cookie - Cookie Opt-in: von Benjamin A. Bornschein Borlabs – 2.2.10 Classic Editor: von WordPress Contributors – 1.6 Contact Form 7: von Takayuki Miyoshi – 5.2.2 DK PDF: von Emili Castells – 1.9.6 Google Tag Manager for WordPress: von Thomas Geiger – 1.11.5 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.6.0 getestet Easy Table of Contents: von Steven A. 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Bornschein Borlabs – 1.6.1 Custom Product Tabs for WooCommerce: von YIKES Inc. – 1.7.5 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.6.0 getestet Enhanced E-commerce for Woocommerce store: von Tatvic – 2.3.5 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.6.0 getestet MAK WooCommerce Download Permissions: von MAKBIZ Ventures Inc. – 3.1.0 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.6.0 getestet Product Customer List for WooCommerce: von Kokomo – 2.9.2 – Die installierte Version wurde nicht mit der aktiven WooCommerce-Version 4.6.0 getestet View Admin As: von Jory Hogeveen – 1.8.6 WP Mail SMTP: von WPForms – 2.4.0 ### Dropin Plugins (3) ### advanced-cache.php: advanced-cache.php db.php: db.php object-cache.php: object-cache.php ### Must Use Plugins (3) ### 1&1 Product Subdomain: von 1&1 – 1.0.1 Active Plugins: von Christoph Mann – 1.0 WP Staging Optimizer: von René Hermenau – 1.2 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: EUR (€) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop-Basis: #614 - /shop/ Warenkorb: #615 - /warenkorb/ Kasse: #616 - /kasse/ Mein Konto: #617 - /mein-konto/ Geschäftsbedingungen: #586 - /allgemeine-geschaeftsbedingungen/ ### Theme ### Name: Enfold Child Version: 1.0 Author URL: http://www.kriesi.at Child Theme: ✔ Parent Theme Name: Enfold Parent Theme Version: 4.7.6.4 Parent Theme Author URL: https://kriesi.at WooCommerce Support: ✔ ### Templates ### Overrides: enfold-child2/woocommerce/single-product/rating.php enfold-child2/woocommerce/single-product/related.php enfold-child2/woocommerce/single-product-reviews.php ### Action Scheduler ### Abgebrochen: 9 Oldest: 2020-09-22 23:46:46 +0200 Newest: 2020-09-24 12:18:41 +0200 Fertiggestellt: 430 Oldest: 2020-09-15 19:25:34 +0200 Newest: 2020-10-16 09:47:25 +0200 ``` * Thread Starter [giacomo1](https://wordpress.org/support/users/giacomo1/) * (@giacomo1) * [5 years, 6 months ago](https://wordpress.org/support/topic/wrong-order-status-2/#post-13563214) * Hey, were you able to look into it? * I found two more very odd things: * **(1)** I use product variations. A product is either “Standard” (variation 1) or “Mit Abschlusszertifikat” (variation 1). The orders that didn’t work properly didn’t have variation 1 or variation 2. Just the product without the variation. I don’t know how this is possible as the product isn’t available without one of the two variations. * **(2)** Exactly the orders that didn’t work are listet at: WooCommerce → Sendungen( should be “WooCommerce → Shipping” in English) * Best, Giacomo - This reply was modified 5 years, 6 months ago by [giacomo1](https://wordpress.org/support/users/giacomo1/). - This reply was modified 5 years, 6 months ago by [giacomo1](https://wordpress.org/support/users/giacomo1/). * [Siew](https://wordpress.org/support/users/kosiew/) * (@kosiew) * [5 years, 6 months ago](https://wordpress.org/support/topic/wrong-order-status-2/#post-13584718) * Hi there, * I checked the SSR above and did not find any PayPal plugin. * I want to make sure I understand you correctly. Can you tell me more which PayPal plugin you’re using? * Thread Starter [giacomo1](https://wordpress.org/support/users/giacomo1/) * (@giacomo1) * [5 years, 6 months ago](https://wordpress.org/support/topic/wrong-order-status-2/#post-13588265) * Hi Siew, * this is not a PayPal issue. I use Mollie Payments. But it doesn’t matter, as this is a core WooCommerce issue. It seems to be related to variable products/ product versions. They are all messed up. * I use two versions of a product: – Standard (79€) – Mit Abschlusszertifikat ( 289€) * I noticed that the orders that have the issue don’t use either of the product versions. I don’t know how this is possible. The customer needs to select a product version. It is not possible to order a product without choosing between the product versions. * Prompt help would be greatly appreciated as this is going on for way too long now and really messing up the internal business. * UPDATE: I just received an order that’s affected again, but in a different way. It still has none of the versions mentioned above, but under the product it says“ Mit Abschlusszertifikat”. The price was 79€ though and it didn’t use the correct version of “Mit Abschlusszertifikat” (which costs 289€). Please help – this is really bad. - This reply was modified 5 years, 6 months ago by [giacomo1](https://wordpress.org/support/users/giacomo1/). * [Siew](https://wordpress.org/support/users/kosiew/) * (@kosiew) * [5 years, 6 months ago](https://wordpress.org/support/topic/wrong-order-status-2/#post-13589739) * Hi there, * Excerpt from your [previous thread](https://wordpress.org/support/topic/digital-virtual-product-wrong-order-status/): * > after the latest WooCommerce update (to 4.5.2) the order status goes to ‘processing’ instead of ‘completed’ after successful payment. [https://ibb.co/HxryppL](https://ibb.co/HxryppL) All products are marked as virtual and downloadable. * > I noticed that the orders that have the issue don’t use either of the product versions. I don’t know how this is possible. * In other words, your customers are able to order variable products without choosing a variation. After these orders are paid, the order status remains as processing, am I correct? * This kind of problem is usually caused by either a conflict with your theme or with another plugin.   The best way to determine this is to: - Temporarily switch your theme to [Storefront](https://www.woocommerce.com/storefront/) - Disable all plugins except for WooCommerce - Repeat the action that is causing the problem * If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. [You can find a more detailed explanation on how to do a conflict test here.](https://docs.woocommerce.com/document/how-to-test-for-conflicts/) * Thread Starter [giacomo1](https://wordpress.org/support/users/giacomo1/) * (@giacomo1) * [5 years, 6 months ago](https://wordpress.org/support/topic/wrong-order-status-2/#post-13589813) * Hi Siew, * yes, you are correct. * Unfortunately, the typical conflict testing isn’t possible/practical here, as this problem only occurs with a small fraction of orders. * I’ve tested it a few times – when I ordered it always works. I’d probably have to order 100+ times to reproduce the issue. * With 40+ plugins, I’d have to make 4000+ test orders. Even then, we may still not be able to reproduce this issue. * There has to be a better way to find the reason for this weird behavior. - This reply was modified 5 years, 6 months ago by [giacomo1](https://wordpress.org/support/users/giacomo1/). * [Siew](https://wordpress.org/support/users/kosiew/) * (@kosiew) * [5 years, 6 months ago](https://wordpress.org/support/topic/wrong-order-status-2/#post-13618659) * Hi there, * > , as this problem only occurs with a small fraction of orders. * For further troubleshooting, please investigate further on how to reproduce this consistently. Otherwise, like you mentioned, it would be difficult to investigate this. * [Siew](https://wordpress.org/support/users/kosiew/) * (@kosiew) * [5 years, 6 months ago](https://wordpress.org/support/topic/wrong-order-status-2/#post-13652241) * Hi there, * This thread has been inactive for a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘WRONG Order Status’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 9 replies * 2 participants * Last reply from: [Siew](https://wordpress.org/support/users/kosiew/) * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/wrong-order-status-2/#post-13652241) * Status: resolved