Title: Wrong order date Last modified: February 9, 2023 --- # Wrong order date * Resolved [carlosagenciavisual](https://wordpress.org/support/users/carlosagenciavisual/) * (@carlosagenciavisual) * [3 years, 3 months ago](https://wordpress.org/support/topic/wrong-order-date-2/) * Hi. * I have and order that has been paid 8th of February, and completed today (9th of February). But when I reviewed the email it said that the order is from 6th of February. The client and I got the email saying the order is from 6th. Shouldn’t the date be the day the order changed to processing? Is there any way to change this behaviour other than changing the template?I don’t mind the day in the panel being the day the cart was created but, I think the date of the order in the email should be the day the order is set to processing.Regards. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwrong-order-date-2%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 3 months ago](https://wordpress.org/support/topic/wrong-order-date-2/#post-16462083) * Hello [@carlosagenciavisual](https://wordpress.org/support/users/carlosagenciavisual/), If I understand you correctly, you want only one order email to be sent to the customer, when you switch the order status to processing.It is up to the payment method/plugin to decide what status should the order have. For example, when choosing [BACS](https://woocommerce.com/document/bacs/) the order will be on hold until you change its status to processing. In this case, two emails will be sent, the first would be when the order is placed which is the on-hold email and the second when you change the status manually. If your current payment method follows a similar approach you can just disable the on-hold email and only one email will be sent to the customer, the day you switch the status. * Link to image: [https://d.pr/i/PToNzu](https://d.pr/i/PToNzu) * Hope this helps! * Thread Starter [carlosagenciavisual](https://wordpress.org/support/users/carlosagenciavisual/) * (@carlosagenciavisual) * [3 years, 3 months ago](https://wordpress.org/support/topic/wrong-order-date-2/#post-16465206) * Sorry that is not the case. * What I want is the date of the order in all emails, to be the date the order is set to processing. I got an order paid the 9th that said that the order is form the 6th. Regards. * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 3 months ago](https://wordpress.org/support/topic/wrong-order-date-2/#post-16471775) * Hi [@carlosagenciavisual](https://wordpress.org/support/users/carlosagenciavisual/) * By default and when using the [built-in payment gateways](https://woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/), once the orders have been placed, the Order Confirmation Email will automatically be sent. For [Cash on Delivery](https://woocommerce.com/document/cash-on-delivery/), the order status is set to `Processing` while for [Check Payments](https://woocommerce.com/document/cheque/) and [Direct Bank Transfer (BACS)](https://woocommerce.com/document/bacs/), it is set to `On Hold` until payment clears outside of WooCommerce. * > I have and order that has been paid 8th of February, and completed today (9th > of February). But when I reviewed the email it said that the order is from > 6th of February. The client and I got the email saying the order is from 6th. * Going back to your original post here, I understand that the order was paid last Feb 8 and completed Feb 9. Can you please share when was the order placed and what payment gateway was used for this order? * If a screenshot would be helpful, I’d recommend using [https://snipboard.io](https://snipboard.io) or [http://skitch.com/](http://skitch.com/). You can share the direct link to the image as a response to this topic. * Additionally, I’d like to understand your site properly, please share your ** System Status Report** that you can find via `WooCommerce > Status`. Select ` Get system report` and then `Copy for support`. Once you’ve done that, you can paste it into your reply here. * Thanks! * Thread Starter [carlosagenciavisual](https://wordpress.org/support/users/carlosagenciavisual/) * (@carlosagenciavisual) * [3 years, 2 months ago](https://wordpress.org/support/topic/wrong-order-date-2/#post-16477652) * Hi. Thanks for your answer. Here is the order: [https://snipboard.io/YcgRhi.jpg](https://snipboard.io/YcgRhi.jpg) * Here is the Redsys (that’s the plugin platform most commonly used in spanish banks) status change: [https://snipboard.io/FSrn37.jpg](https://snipboard.io/FSrn37.jpg) Here is the mail with the date that, in my opinion, should show the date the order was changed to processing: [https://snipboard.io/0P1tCx.jpg](https://snipboard.io/0P1tCx.jpg) I just think that the processing mail should show the date the order is set to process not the day it was placed in woocommerce.Here is the status. * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 2 months ago](https://wordpress.org/support/topic/wrong-order-date-2/#post-16488088) * Hello [@carlosagenciavisual](https://wordpress.org/support/users/carlosagenciavisual/), * > Here is the mail with the date that, in my opinion, should show the date the > order was changed to processing: [https://snipboard.io/0P1tCx.jpg](https://snipboard.io/0P1tCx.jpg) * I understand you want the date of the order email to be when the payment was approved, but that’s not the default behaviour of WooCommerce for the simple reason that the order might be paid in a day, week, or month. You can check my previous reply on how to cancel the first order email that’s sent when the order is placed and keep the second email when the order is paid for. So the customer will receive only one email when the order is paid for as I understand you want. If you’d like to have a custom workflow for your order emails, you can disable all native WooCommerce emails and use something like [AutomateWoo](https://woocommerce.com/products/automatewoo/). * Link to image: [https://d.pr/i/FYR0o0](https://d.pr/i/FYR0o0) * I should note all extensions sold on WooCommerce.com have a [30-day refund policy](http://woocommerce.com/refund-policy/). If the product doesn’t work the way you need it or you think another product would work better, we are more than happy to provide a full refund. Hope this helps! Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Wrong order date’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [order date](https://wordpress.org/support/topic-tag/order-date/) * [order processing](https://wordpress.org/support/topic-tag/order-processing/) * 5 replies * 3 participants * Last reply from: [Saif](https://wordpress.org/support/users/babylon1999/) * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/wrong-order-date-2/#post-16488088) * Status: resolved