Support » Plugin: Co-Authors, Multiple Authors and Guest Authors in an Author Box with PublishPress Authors » Wrong name is on author page & co-authors can no longer be added to posts

  • Resolved nmottet

    (@nmottet)


    On this author page for Dr Whittenburg, the headline is “Articles by Dr Joanna De Klerk, Veterinarian” (Dr De Klerk is a different author):
    https://seniortailwaggers.com/author/dr-jamie-whittenburg-veterinarian/

    I checked the WordPress page for Dr Whittenburg and there is no information about De Klerk.

    Additionally, I’ve created new posts and tried to add an existing Publishpress authors (who are not WP users0 but can no longer do so (even though the author is already listed on many previous articles). I can select the author, and click update, but the author is not added on the post.

    I’m on WordPress 5.8 and Publishpress authors Version 3.14.4.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 32 total)
  • Thread Starter nmottet

    (@nmottet)

    I have also noticed that updating an old post and saving it will now remove the PublishPress Authors on that post.

    Plugin Author andergmartins

    (@andergmartins)

    Hi @nmottet,

    for the wrong author in the frontend, please, could you let us know what is the theme? Do you have a child theme?

    Regarding the issue related to not being able to set the author, do you have any object cache enabled on the site?

    Thread Starter nmottet

    (@nmottet)

    Hi andergmartins,
    Thank you for your response!

    The site uses the “MH MagazineVersion: 3.8.4” theme. I don’t believe there is a child theme.

    As far as object caching, I’m not sure either. We use WP Rocket and Cloudflare. I’ve tried clearing the cache for both, and disactivated WP Rocket plugin, but the issue persists.

    Thread Starter nmottet

    (@nmottet)

    One more note… the “Authors” has been working great since we first installed it around June, but it stopped working only a couple of weeks ago.

    Thread Starter nmottet

    (@nmottet)

    Upon further inspection by a dev, we cleared our object cache, opcache, page cache, and “All cache” through Bigscoots, Cloudflare, and WP rocket, and the issue persists. We are no longer able to add a “Publish Press Author” to any page. Updating an existing page/post with a Publish Press Author results in the Publish Press Author being removed (only remaining author is the WordPress user who created the post).

    Please help!

    Hi @nmottet and @andergmartins , we are also on WordPress 5.8 and Publishpress authors Version 3.14.4.

    We have experienced similar issues as described here.

    The top byline only fills in with the default author.

    It appears that the author metadata is not updating.

    These issues exist with the 2020 theme.

    Thanks for any help you can provide.

    Plugin Author andergmartins

    (@andergmartins)

    Hi guys,

    Thanks for reporting the issue. Please, could you let us know if that only happens for guest authors? Do you see the same issue if you use an author mapped to user?

    Thanks,

    Anderson

    Thread Starter nmottet

    (@nmottet)

    Yes, you are right that when I mapped an author to a new existing user, I was now able to add the author to a post.

    This created however another problem: this author had 20 posts to his name, and mapping the author to a new user resulted in a new author page URL with only 1 post (the post where I just added him as an author). I was hoping that even if a new author page URL was created, it would still show his 20 posts.

    Thread Starter nmottet

    (@nmottet)

    Hi @andergmartins,

    Thanks for your help so far. We have several content updates that are now on hold because of the PublishPress Authors plugin issue. It looks like it’s also affecting other sites @pokeyjoey.

    What do you recommend as next steps?

    We would rather fix this issue with the PublishPress plugin rather than having to use a different Authors plugin, but the current situation is not manageable so we need a solution very soon.

    Nicolas

    • This reply was modified 3 months, 1 week ago by nmottet.
    • This reply was modified 3 months, 1 week ago by nmottet.
    • This reply was modified 3 months, 1 week ago by nmottet.
    jrroche

    (@pokeyjoey)

    Hi @andergmartins ,

    The problems we are seeing with Publish Press and Gutenberg:
    * Adding a new post
    – the only author displayed, no matter how many are added, is the “Default author for new posts” that is assigned in the plugins settings
    * Custom Post Types
    – default author assigned in plugin settings never works
    – when adding authors who are wordpress registered and guest authors, only the wordpress registered author is assigned
    – whenever you go back to change to another author, only the original assigned author is displayed

    Thread Starter nmottet

    (@nmottet)

    That’s a great description.
    On our side::

    – Whenever we add a new post with 2 authors (both authors mapped to a WP user), only the 1st author gets displayed. The 2nd author is not displayed (even when it is mapped to a WP user)
    – PublishPress Authors that are not mapped to a WP user are not getting displayed at all, even if they are the first author on the post. Only 1 WP user is displayed.
    – When we make a content update to an existing post that still has PublishPress authors (which are not WP users), then these PublishPress authors get removed from the list of authors displayed on the post. This is actually our biggest program right now because we are making a lot of content updates to old posts but we want to keep an accurate list of authors.

    Thread Starter nmottet

    (@nmottet)

    Hi @andergmartins

    It’s been over 1 week that the issue has been raised.

    What’s the next step?

    Nick

    Plugin Author Steve Burge

    (@stevejburge)

    Ugh, @nmottet you just left a nasty 1-star review.

    What kind of help are you expecting after that?

    This is a difficult problem and we’re working on this for FREE for you, including over a holiday weekend. We’re not magicians and you’re being disrespectful here.

    Thread Starter nmottet

    (@nmottet)

    Hi Steve,

    I’m sorry if you feel that my 1-star review was “nasty”. I felt it simply described that the plugin was no longer working for us. I’ll be happy to remove it or edit it, if I can get the plugin to work because I was very satisfied with the plugin up until then (as I mentioned in my review).

    I did get a couple of questions from your team, but have not received communication in the last week indicating that you were even working on the issue. Frankly I thought you were not even looking at the issue. So if you were indeed working on the issue (and working on it over a holiday week-end), then I do apologize. It would also have been super helpful if your team had simply left a quick 1-sentence update to let us know you were working on the issue.

    Nicolas

    • This reply was modified 3 months ago by nmottet.
    Plugin Author Steve Burge

    (@stevejburge)

    Nicolas, now you’re using blackmail, with your review as a threat.

    Our last reply was 5 days ago, and 3 days of those were a holiday weekend!

    Remove the review, then work with us on this respectfully, and we’ll help you.

Viewing 15 replies - 1 through 15 (of 32 total)
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