Wrong Google account

  • Resolved guillaume2021

    (@guillaume2021)


    3 years, 4 months ago

    Hello,
    I installed the Site Kit By Google module but when choosing the Google Analytvis account during the configuration I mistakenly chose the wrong account…

    I cannot find in the module where to change Analytics account.

    I tried to disconnect the Analytics account from the module, but during the new connection, the module reconnects me directly to the wrong account!

    Can you please help me ?

    Have a perfect day !

    Guillaume

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    3 years, 4 months ago

    Thanks for reaching out. If the Analytics module is not allowing you to select from your existing Analytics accounts or create a new account this may be as a result of an existing Analytics snippet on your site, possibly manually placed or inserted via Tag Manager.

    When inspecting your site I also noticed a “Google Tag Manager for WordPress by gtm4wp.com” comment. Your snippet may have been placed via a Tag and then inserted using this plugin. Please try to remove any existing Analytics snippets before then accessing the Analytics settings within Site Kit (Site Kit > Settings > Analytics > Edit).

    If you’re unable to select your preferred property please share your Site Health information using this form and we can see if we’re able to assist in locating the source of the snippet.

    Plugin Support James Osborne

    (@jamesosborne)

    3 years, 3 months ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)
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