Wrong File URL

  • tbaryan

    (@tbaryan)


    1 year, 8 months ago

    Hi, I have been using this plugin without issues until recently. Now, whenever I try to copy the link to my object, it gives me a URL that doesn’t work. For example, when I upload a file using the plugin, the URL it gives me is https://{bucket-name}.s3-us-east-1.amazonaws.com/{file}.mp4, which doesn’t work. The confusing thing is that if I upload a file while working on a Woocommerce product (by clicking Offload to S3), it gives me a working URL (ex: https://{bucket-name}.s3.amazonaws.com/{file}.mp4). The difference being that the region is added to the non-working URL. This wasn’t an issue until recently (although I can’t pinpoint exactly when it stopped working). Any help would be appreciated.

Viewing 1 replies (of 1 total)
  • Plugin Author profaceoff

    (@profaceoff)

    1 year, 8 months ago

    Hi @tbaryan,

    Thanks for reaching out to us last night.

    We tried to reproduce the issue on our end without success. Everything is working correctly there.

    Actually, we uploaded files via Media Library and a WooCommerce product page.

    The generated S3 URLs are in the same format (contains bucket region):
    https://{bucket-name}.s3.ap-southeast-1.amazonaws.com/{file}.png

    So could you please give us a screencast of the issue you’re facing?

    Will the URLs work when you make files public, by the way?

    You might also want to send these details to our support email – hello(at)preventdirectaccess.com so that our team can support you faster.

Viewing 1 replies (of 1 total)
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