Wrong export date format alert

  • Resolved fabrizio83714

    (@fabrizio83714)


    1 year, 3 months ago

    Hi,
    on Charitable > Donations, if I click to Export button and I put the filter date it gives me this error

    You have entered an invalid date format. Please use the following format: yyyy/mm/dd. For example: [2023/1/18]

    but I just clicked on the calendar and also any format I try to use the error is the same.

    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author WPCharitable

    (@wpcharitable)

    1 year, 3 months ago

    Hi @fabrizio83714

    1. Can you confirm what version of WPCharitable you are using?
    2. Can you confirm exactly what is in the form before you submit the export or share a screenshot? In our test we had the following which resulted in no errors or alerts in Charitable 1.7.0.8:

      2023/01/01 (first date box by calendar)
      2023/01/31 (second date box selected by calendar)
    3. Can you confirm what browser (and version) and operating system you are using?
    4. Have you tried this in another browser (after clearing any cache)?

    We can’t reproduce the issue at the moment but hopefully with the information you provide we can narrow things down. Thanks!

    • This reply was modified 1 year, 3 months ago by WPCharitable. Reason: removed uneeded link to screenshot
    • This reply was modified 1 year, 3 months ago by Yui.
    Plugin Author WPCharitable

    (@wpcharitable)

    1 year, 2 months ago

    Hello @fabrizio83714,

    Just an update here. We might have located something related to your issue. It was discovered that the alert that notifies a user about an “incorrect date format” is missing a leading “0” if you were viewing that alert in Jan. For example: The alert should give an example of a date of “2023/01/01” and instead it currently gives “2023/1/01” which might lead to some confusion. This will be revised in the next version of Charitable which is coming out shortly.

    If this is doesn’t sound like the issue you reported, let us know. I’m going to close this ticket since it’s been a few days but please feel free to restart this conversation (keeping in mind this information and the above question I asked in the initial reply).

    Thank you!

    Thread Starter fabrizio83714

    (@fabrizio83714)

    1 year, 2 months ago

    Hi, the version is 1.7.0.8.
    The error is just as I copied to you.
    I tried with Firefox and Chrome

    My operating system is linux, but also tried with Windows.
    The host server is CentOS.

    I attach this screenshot. Thanks

    Plugin Author WPCharitable

    (@wpcharitable)

    1 year, 2 months ago

    @fabrizio83714 thank you for this information. The alert message should say “2023/01/23” which will be resolved in the next update. Meantime our team will focus testing on your setup and we will rely any new updates here.

    Plugin Author WPCharitable

    (@wpcharitable)

    1 year, 2 months ago

    @fabrizio83714

    Just to follow up on this. We had team members repeat the same steps in Windows and Linux operating systems with the same version of Charitable. While they got the same typo in the error message (which we already confirmed was an issue and will be corrected in the next release) they were yet unable to confirm the same issue. Both Chrome and Firefox were tested (for Linux in particular the versions were Chrome Version 105.0.5195.125 and Firefox 109.0). The attached screenshot is what was entered in testing (just exporting for a single month of January, for example).

    So while we cannot duplicate this in any environment currently our team is still looking into this. Another thing to explore might be the language of the admin – can you confirm what your language settings are for WordPress and general settings in Charitable (including currency)? Our next steps might be to see if those differ in anyway or have any impact.

    Thank you!

    Thread Starter fabrizio83714

    (@fabrizio83714)

    1 year, 2 months ago

    Sorry for the late answer.
    The language is Italian and currency Euro.

    Thanks

    Plugin Author WPCharitable

    (@wpcharitable)

    1 year, 2 months ago

    @fabrizio83714 Wanted to update you on – based on some of the information you provided we have duplicated the conditions that produced this issue and should have a fix in the next release of Charitable. Thank you again and if you have any further questions let us know.

    Thread Starter fabrizio83714

    (@fabrizio83714)

    1 year, 2 months ago

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
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