• Resolved Scott Paterson

    (@scottpaterson)


    When one ticket has 2+ support admins working on it, the email signature that is sent out is of the person assigned to the ticket only, not the person who replies.

    Example:
    Bob has a signature of “Thanks, Bob”
    Jane has a signature of “Thanks, Jane”

    The ticket is assigned to Jane.

    Bob replies to the same ticket.

    The email signature of Bob says “Thanks, Jane”.

    In the settings -> Emails -> Reply Added it is set to {agent_signature}

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