Title: Wrong Email on Stripe
Last modified: December 13, 2025

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# Wrong Email on Stripe

 *  Resolved [mohobook](https://wordpress.org/support/users/mohobook/)
 * (@mohobook)
 * [7 months ago](https://wordpress.org/support/topic/wrong-email-on-stripe/)
 * In test mode, all Customers are identified by the store’s email address versus
   the customer’s email, or the customer’s name, can’t say if this will happen in
   live mode because we need to resolve this first
 * When you go into the record, the Owner section displays the customer’s name and
   email but the Customer section still displays the store’s email
 * Aside from that, this is an amazing payment plugin, thank you
 * UPDATE
 * While testing, I am logged in as an administrator which is also the same email
   as the store email, could this somehow be the problem?
 * Although, I’m not sure why because during checkout as a test user I use a different
   email address, nevertheless, is it possible the plugin defaults to the WordPress
   user and not the actual user?
    -  This topic was modified 7 months ago by [mohobook](https://wordpress.org/support/users/mohobook/).
      Reason: More information

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Clayton R](https://wordpress.org/support/users/mrclayton/)
 * (@mrclayton)
 * [7 months ago](https://wordpress.org/support/topic/wrong-email-on-stripe/#post-18756038)
 * Hi [@mohobook](https://wordpress.org/support/users/mohobook/)
 * Thank you for contacting Payment Plugins. The Stripe plugin is designed to user
   the customer’s email, not the store email. The reason you’re seeing the store
   email is because the user you’re testing with has the same email address as the
   store email.
 * When making the customer creation API call to Stripe, the plugin uses the `WC_Customer::
   get_email()` method. That method returns the user’s email address associated 
   with their account, not the billing email used on the checkout page. WooCommerce
   makes a distinction between the billing email value and the email associated 
   with the user. Those two values can be the same or different.
 * For example, let’s say it’s a customers first time purchasing from your site 
   and they opt to create an account during checkout. WooCommerce will use the billing
   email provided on the checkout page. In that case the `WC_Customer::get_email()`
   will match the billing email since that is what WooCommerce uses to create the
   account.
 * Now say that same customer comes back a week later to make a purchase but they
   use a different billing email value. WooCommerce will use that billing email 
   for the order details but the customer’s account email will remain what was used
   when they created their account.
 * Kind Regards
 *  Thread Starter [mohobook](https://wordpress.org/support/users/mohobook/)
 * (@mohobook)
 * [7 months ago](https://wordpress.org/support/topic/wrong-email-on-stripe/#post-18756760)
 * Thank you for confirming this, and thank you again for this plugin

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Wrong Email on Stripe’ is closed to new replies.

 * ![](https://ps.w.org/woo-stripe-payment/assets/icon-256x256.png?rev=2611337)
 * [Payment Plugins for Stripe WooCommerce](https://wordpress.org/plugins/woo-stripe-payment/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-stripe-payment/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woo-stripe-payment/)
 * [Active Topics](https://wordpress.org/support/plugin/woo-stripe-payment/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-stripe-payment/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woo-stripe-payment/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [mohobook](https://wordpress.org/support/users/mohobook/)
 * Last activity: [7 months ago](https://wordpress.org/support/topic/wrong-email-on-stripe/#post-18756760)
 * Status: resolved