Title: Wrong email notification sent
Last modified: March 12, 2022

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# Wrong email notification sent

 *  Resolved [georgeL13](https://wordpress.org/support/users/georgel13/)
 * (@georgel13)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/wrong-email-notification-sent/)
 * I have an existing appointment in Bookly with Status Active.
    If I go into Bookly
   >Calendar, edit this appointment, change the date and time, and leave the Status
   set to Active, Bookly uses my email template of type **New booking notification**
   instead of type **Notification about customer’s appointment status change**.
 * I thought the New booking notification should only be sent once, when the appointment
   is first booked.
 * When you update an existing appointment, should Bookly be sending the Notification
   about customer’s appointment status change?

Viewing 1 replies (of 1 total)

 *  Thread Starter [georgeL13](https://wordpress.org/support/users/georgel13/)
 * (@georgel13)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/wrong-email-notification-sent/#post-15475253)
 * Response I received from Bookly Support:
 * The new notification booking is triggered, because other notification type are
   usually for changing the appointment status, when you change the date/time, the
   status is not changed. I’m afraid that there’s no option to set up another notification
   that will be triggered only for the time/date change.
 * If you would like to make it more obvious for the customer, that they have a 
   new time slot for their booked appointment, you could cancel their current appointment
   and book a new one.

Viewing 1 replies (of 1 total)

The topic ‘Wrong email notification sent’ is closed to new replies.

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   png?rev=2847809)
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## Tags

 * [email notification](https://wordpress.org/support/topic-tag/email-notification/)
 * [email template](https://wordpress.org/support/topic-tag/email-template/)

 * 1 reply
 * 1 participant
 * Last reply from: [georgeL13](https://wordpress.org/support/users/georgel13/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/wrong-email-notification-sent/#post-15475253)
 * Status: resolved