Title: Wrong Email
Last modified: January 2, 2023

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# Wrong Email

 *  Resolved [Brian Bateman](https://wordpress.org/support/users/webdesignxtc/)
 * (@webdesignxtc)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/wrong-email-6/)
 * I’m trying to activate Security on a new site. I thought I had enough licenses,
   but when the software asked me to get more licenses to activate, I went ahead
   and upgraded my package to 20.
 * I ty to enter my key manually, but the software continues to try to update automatically,
   using the email address I used when budling the site, rather than the email address
   associated with my clean talk account.
 * **2023-01-02 15:34:42: Access key validating: Access key is not valid. Key: .**
 * **2023-01-02 15:34:47: Service customization: SERVER_ERROR NO: 6 MSG: Unknown
   access key.**
 * **2023-01-02 15:34:53: Getting access key automatically: SERVER_ERROR NO: 11 
   MSG: Service has been disabled, please renew the license https://cleantalk.org/
   my/session?email=nunyabizness@gmail.com&product_id=4**

Viewing 1 replies (of 1 total)

 *  Plugin Support [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * (@eugenecleantalk)
 * [3 years, 3 months ago](https://wordpress.org/support/topic/wrong-email-6/#post-16336821)
 * Hello [@webdesignxtc](https://wordpress.org/support/users/webdesignxtc/).
 * We need additional details about your Cleantalk account.
   Please contact us via
   our private Ticket System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open).
   WordPess.org Support Forum is for plugins only, not the service.

Viewing 1 replies (of 1 total)

The topic ‘Wrong Email’ is closed to new replies.

 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=2295231)
 * [Login Security, FireWall, Malware removal by CleanTalk](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [eugenecleantalk](https://wordpress.org/support/users/eugenecleantalk/)
 * Last activity: [3 years, 3 months ago](https://wordpress.org/support/topic/wrong-email-6/#post-16336821)
 * Status: resolved