• Resolved webdesignxtc

    (@webdesignxtc)


    I’m trying to activate Security on a new site. I thought I had enough licenses, but when the software asked me to get more licenses to activate, I went ahead and upgraded my package to 20.

    I ty to enter my key manually, but the software continues to try to update automatically, using the email address I used when budling the site, rather than the email address associated with my clean talk account.

    2023-01-02 15:34:42: Access key validating: Access key is not valid. Key: .

    2023-01-02 15:34:47: Service customization: SERVER_ERROR NO: 6 MSG: Unknown access key.

    2023-01-02 15:34:53: Getting access key automatically: SERVER_ERROR NO: 11 MSG: Service has been disabled, please renew the license https://cleantalk.org/my/session?email=nunyabizness@gmail.com&product_id=4

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