Title: Wrong currency charged error Last modified: December 10, 2021 --- # Wrong currency charged error * Resolved [oscash](https://wordpress.org/support/users/oscash/) * (@oscash) * [4 years, 5 months ago](https://wordpress.org/support/topic/wrong-currency-charged-error/) * Someone with a Canadian billing address and Canadian credit card was somehow charged in USD. * In settings, if the billing address is Canadian, the customer is charged in CAD. If the billing address is anywhere else, the customer is charged in USD. * We contacted Stripe and they said the issue is with Woocommerce (in the activity window on Stripe, the data clearly indicated “CA” as the country but currency is “USD”). Can someone please explain how this happened? There have been many orders from Canada and the USA and this is the only time the currency was charged incorrectly. * Thanks in advance. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwrong-currency-charged-error%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 5 replies - 1 through 5 (of 5 total) * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years, 5 months ago](https://wordpress.org/support/topic/wrong-currency-charged-error/#post-15152852) * Hello there, * There are many scenarios, accounts could be charged depending on the currency the user’s account is set to. * To take a better look, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then“ Copy for support”.  Once you’ve done that, paste it here in your response. * Thread Starter [oscash](https://wordpress.org/support/users/oscash/) * (@oscash) * [4 years, 5 months ago](https://wordpress.org/support/topic/wrong-currency-charged-error/#post-15158759) * Hello Igor, * Here is the report: * ` ### WordPress Environment ### * WordPress address (URL): [https://outdoorsurvivalcanada.com](https://outdoorsurvivalcanada.com) Site address (URL): [https://outdoorsurvivalcanada.com](https://outdoorsurvivalcanada.com) WC Version: 5.9.0 REST API Version: ✔ 5.9.0 WC Blocks Version: ✔ 6.1.0 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.8.0 Log Directory Writable: ✔ WP Version: 5.8.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_CA External object cache: – * ### Server Environment ### * Server Info: LiteSpeed PHP Version: 7.3.33 PHP Post Max Size: 1,000 MB PHP Time Limit: 1200 PHP Max Input Vars: 10000 cURL Version: 7.71.0 OpenSSL/1.1.1d * SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.32-MariaDB-log-cll-lve Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Your server does not have the SoapClient class enabled – some gateway plugins which use SOAP may not work as expected. 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My account: ❌ Page visibility should be public Terms and conditions: #17018 – /terms-conditions/ * ### Theme ### * Name: Hello Elementor Child Version: 1.0.1 Author URL: [https://elementor.com/](https://elementor.com/) Child Theme: ✔ Parent Theme Name: Hello Elementor Parent Theme Version: 2.4.1 Parent Theme Author URL: [https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash](https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash) WooCommerce Support: ✔ * ### Templates ### * Overrides: /home/outdoors/public_html/wp-content/plugins/woo-product-variation- gallery/templates/product-images.php /home/outdoors/public_html/wp-content/plugins/ woo-product-variation-gallery/templates/product-thumbnails.php * ### Geolocation debug info ### * Default customer location: geolocation MaxMind GeoIP database: ✔ MaxMind GeoIP license: ✔ MM_COUNTRY_CODE: ❌ GEOIP_COUNTRY_CODE: ❌ HTTP_CF_IPCOUNTRY: ❌ HTTP_X_COUNTRY_CODE: ❌ HTTP_X_REAL_IP: ❌ HTTP_X_FORWARDED_FOR: ❌ REMOTE_ADDR: 64.229.252.180 Real external IP: 64.229.252.180 WCPBC_USE_REMOTE_ADDR: – Geolocation Test: ✔ * ### PBC Settings ### * Version: 2.0.30 Base location: CA:ON Base currency: CAD Price Based On: billing Shipping: ✔ Test mode: – Test country: – Load products price in background: – Prices entered with tax: – Calculate tax based on: shipping Display prices in the shop: excl * ### Zone Pricing Canada ### * zone_id: canada name: Canada countries: CA currency: CAD exchange_rate: 1 auto_exchange_rate: no disable_tax_adjustment: no * ### Zone Pricing USA ### * zone_id: usa name: USA countries: US currency: USD exchange_rate: 1 auto_exchange_rate: no disable_tax_adjustment: no * ### Zone Pricing International ### * zone_id: international name: International countries: AF | AX | DZ | AS | AD | AO | AI | AQ | AG | AR | AM | AW | AU | AZ | BS | BH | BD | BB | BY | PW | BZ | BJ | BM | BT | BO | BQ | BW | BV | BR | IO | BN | BF | BI | KH | CM | CV | KY | CF | TD | CL | CN | CX | CC | CO | KM | CG | CD | CK | CR | CU | CW | DJ | DM | DO | EC | EG | SV | GQ | ER | SZ | ET | FK | FO | FJ | GF | PF | TF | GA | GM | GE | GH | GI | GL | GD | GP | GU | GT | GG | GN | GW | GY | HT | HM | HN | HK | IS | IN | ID | IR | IQ | IM | IL | CI | JM | JP | JE | JO | KZ | KE | KI | KW | KG | LA | LB | LS | LR | LY | LI | MO | MG | MW | MY | MV | ML | MH | MQ | MR | MU | YT | MX | FM | MD | MC | MN | MS | MA | MZ | MM | NA | NR | NP | NC | NZ | NI | NE | NG | NU | NF | KP | MP | OM | PK | PS | PA | PG | PY | PE | PH | PN | PR | QA | RE | RW | BL | SH | KN | LC | SX | MF | PM | VC | WS | SM | ST | SA | SN | SC | SL | SG | SB | SO | ZA | GS | KR | SS | LK | SD | SR | SJ | SE | SY | TW | TJ | TZ | TH | TL | TG | TK | TO | TT | TN | TM | TC | TV | UG | UA | AE | UM | UY | UZ | VU | VA | VE | VN | VG | VI | WF | EH | YE | ZM | ZW currency: USD exchange_rate: 1 auto_exchange_rate: no disable_tax_adjustment: no * ### Action Scheduler ### * Complete: 47,605 Oldest: 2021-11-12 12:24:06 -0500 Newest: 2021-12-13 10:49: 58 -0500 * Failed: 52 Oldest: 2021-04-27 00:03:44 -0400 Newest: 2021-07-07 10:54:53 -0400 * Pending: 10 Oldest: 2021-12-13 10:50:29 -0500 Newest: 2021-12-13 20:08:42 -0500 * ### Status report information ### * Generated at: 2021-12-13 10:50:45 -05:00 * [MayKato](https://wordpress.org/support/users/maykato/) * (@maykato) * [4 years, 4 months ago](https://wordpress.org/support/topic/wrong-currency-charged-error/#post-15174622) * Hi [@oscash](https://wordpress.org/support/users/oscash/) * Thank you for sharing your system status. It looks like this issue is related to the Price Based on Country plugin. You can request support for the plugin on this forum below. * [https://wordpress.org/support/plugin/woocommerce-product-price-based-on-countries/](https://wordpress.org/support/plugin/woocommerce-product-price-based-on-countries/) * Thread Starter [oscash](https://wordpress.org/support/users/oscash/) * (@oscash) * [4 years, 4 months ago](https://wordpress.org/support/topic/wrong-currency-charged-error/#post-15174713) * Hello maykato, * Thanks for getting back to me. I will follow up with the plugin support. * Happy holidays! * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years, 4 months ago](https://wordpress.org/support/topic/wrong-currency-charged-error/#post-15175183) * Thanks for letting us know! * If you have any further questions, I recommend creating a new thread since this one will be tagged as resolved now. * Thank you, and Happy Holidays, too 🙂 Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Wrong currency charged error’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [billing](https://wordpress.org/support/topic-tag/billing/) * [billing address](https://wordpress.org/support/topic-tag/billing-address/) * [cad](https://wordpress.org/support/topic-tag/cad/) * [currency](https://wordpress.org/support/topic-tag/currency/) * [usd](https://wordpress.org/support/topic-tag/usd/) * 5 replies * 3 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [4 years, 4 months ago](https://wordpress.org/support/topic/wrong-currency-charged-error/#post-15175183) * Status: resolved