Title: Wrong conversion value, missing comma. Last modified: July 19, 2024 --- # Wrong conversion value, missing comma. * Resolved [antonic93](https://wordpress.org/support/users/antonic93/) * (@antonic93) * [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/) * I have a problem with conversion value in my Facebook ADS in the value parameter and as if the decimal separator (,) is not readA purchase of 42.89 reads it as €4289attached [https://ibb.co/HnwtQCG](https://ibb.co/HnwtQCG) Viewing 13 replies - 1 through 13 (of 13 total) * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/#post-17901242) * Hey there, [@antonic93](https://wordpress.org/support/users/antonic93/)! Thanks for contacting us. I’m happy to help you. * Did this used to work before and stopped working or has it been like this since you installed the plugin? * If it used to work before, do you know when it changed? * Can you please share the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support so we can take a look at your website’s settings? * Looking forward to your reply. * Have a wonderful day! * Thread Starter [antonic93](https://wordpress.org/support/users/antonic93/) * (@antonic93) * [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/#post-17907327) * I’m noticing it now I don’t know how long it’s been there. Now it’s been brought to my attention * they advise me to deactivate “Track Events Automatically Without Code” * Is this correct advice? * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/#post-17908271) * Hey, [@antonic93](https://wordpress.org/support/users/antonic93/)! * > I’m noticing it now I don’t know how long it’s been there. Now it’s been brought > to my attention * But to confirm, it did use to work correctly, right? * > they advise me to deactivate “Track Events Automatically Without Code” > Is this correct advice? * It is, this option can cause issues because it can cause Facebook to report the same thing multiple times. * Please deactivate it and check if the issue persists. * Let us know how it goes 🙂 * Have a wonderful day! * Thread Starter [antonic93](https://wordpress.org/support/users/antonic93/) * (@antonic93) * [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/#post-17909269) * How do I proceed? * [https://ibb.co/G9FPMKY](https://ibb.co/G9FPMKY) * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/#post-17910346) * Hey, [@antonic93](https://wordpress.org/support/users/antonic93/)! * Let’s hit pause on this option for a second. * Can you please install Pixel Helper Chrome Extension and browse your pages. Do a test transaction and check if you see any unwanted Purchase events. * Additionally, you can check [Facebook Analytics](https://www.facebook.com/analytics/) Events Debugging reports for Purchases. You will see the latest data recorded for this event, including things like parameters, URLs, etc. It can help to catch anomalies. * Let’s first check this and then maybe come back to this option, okay? * Please let us know how it goes with the test transaction. * Have a wonderful day! * Thread Starter [antonic93](https://wordpress.org/support/users/antonic93/) * (@antonic93) * [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/#post-17910409) * what is the connection to the solution to my problem? * Thread Starter [antonic93](https://wordpress.org/support/users/antonic93/) * (@antonic93) * [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/#post-17910431) * attached [https://ibb.co/Gk3B4q1](https://ibb.co/Gk3B4q1) * [omarfpg a11n](https://wordpress.org/support/users/omarfpg/) * (@omarfpg) * [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/#post-17910859) * Hi [@antonic93](https://wordpress.org/support/users/antonic93/), * Thank you for testing with the Pixel helper; that’s showing the correct value of 39.98; that’s the price of the product you tested with just now? If so, it does seem to be working fine. Did you get a value of 3998 anywhere this time? * Thanks! -OP * Thread Starter [antonic93](https://wordpress.org/support/users/antonic93/) * (@antonic93) * [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/#post-17911894) * if I carry out a test using the pixel events test the value is incorrect. I see €3089 instead of €30.89 * and if I monitor the total sales for the adverts via the pixel, the amount is off. * example: real €4,000 on pixel I see €40,000 * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/#post-17912724) * Hi [@antonic93](https://wordpress.org/support/users/antonic93/), * Sorry to hear that you’re still facing the issue even after following several steps to troubleshoot the issue. * May I ask which one of the two you’re using a decimal separator in your store, a comma(,) or dot(.)? * Thread Starter [antonic93](https://wordpress.org/support/users/antonic93/) * (@antonic93) * [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/#post-17912947) * at the moment as decimal separator I have , and thousands . * Will changing it give me problems with Google Shopping? * [ckadenge (woo-hc)](https://wordpress.org/support/users/ckadenge/) * (@ckadenge) * [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/#post-17913094) * Hi [@antonic93](https://wordpress.org/support/users/antonic93/), * As your issue seems quite unusual, could you please try interchanging the decimal and a thousand separators to see if this has any effects on your end. * Let us know how this goes. * Thread Starter [antonic93](https://wordpress.org/support/users/antonic93/) * (@antonic93) * [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/page/2/#post-17914499) * In which plugin screen should I proceed? Viewing 13 replies - 1 through 13 (of 13 total) The topic ‘Wrong conversion value, missing comma.’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 13 replies * 5 participants * Last reply from: [antonic93](https://wordpress.org/support/users/antonic93/) * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/wrong-conversion-value-missing-comma-2/page/2/#post-17914499) * Status: resolved