Title: Wrong code, try again.
Last modified: January 24, 2018

---

# Wrong code, try again.

 *  Resolved [Spannerman](https://wordpress.org/support/users/spannerman/)
 * (@spannerman)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/wrong-code-try-again/)
 * Hi,
    When setting up the google authenticator on a user profile and scan the 
   QR code, enter the code generated and verify it, errors with “Wrong code, try
   again” Works fine with email verification, any idea why it doesn’t like the codes?
 * Regards
 * Neil

Viewing 1 replies (of 1 total)

 *  Plugin Author [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * (@bestwebsoft)
 * [8 years, 2 months ago](https://wordpress.org/support/topic/wrong-code-try-again/#post-9905947)
 * Hi,
 * Thank you for contacting us!
 * Unfortunately, we cannot reproduce this problem on our local environment. Please
   provide the access credentials to your WordPress admin dashboard (with Administrator’s
   permissions) and the FTP credentials (host, username, and password), in order
   to detect the reason and find the solution.
 * During making tests we’ll probably deactivate some of your plugins or switch 
   the theme. That’s why before giving the access, we recommend you to make a full
   backup of your site.
 * Since this data is confidential, maybe, it would be better if you create a private
   ticket on our support forum ([https://support.bestwebsoft.com/hc/en-us/requests/new](https://support.bestwebsoft.com/hc/en-us/requests/new)).
   Please include a link to this post, so that we could recall the case immediately.

Viewing 1 replies (of 1 total)

The topic ‘Wrong code, try again.’ is closed to new replies.

 * ![](https://ps.w.org/bws-google-2-step-verification/assets/icon-256x256.gif?rev
   =2620081)
 * [2-Step Verification by BestWebSoft - WordPress Anti-spam and Anti Hacker Plugin](https://wordpress.org/plugins/bws-google-2-step-verification/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/bws-google-2-step-verification/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/bws-google-2-step-verification/)
 * [Active Topics](https://wordpress.org/support/plugin/bws-google-2-step-verification/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/bws-google-2-step-verification/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/bws-google-2-step-verification/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [bestwebsoft](https://wordpress.org/support/users/bestwebsoft/)
 * Last activity: [8 years, 2 months ago](https://wordpress.org/support/topic/wrong-code-try-again/#post-9905947)
 * Status: resolved