Title: Wrong Chat id
Last modified: October 19, 2020

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# Wrong Chat id

 *  [Ahmis](https://wordpress.org/support/users/ahmis/)
 * (@ahmis)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/wrong-chat-id/)
 * On front end when I try to start a chat (in incognito window) it just keeps loading
   chat and does not ever start it. It gives this error to browser’s console: “Wrong
   Chat id” “callus.js?ver=9.0.24:29”.
 * We are using WordPress version 5.5.1 and the chat plugin is 9.0.24. What could
   cause this error and how can we try to fix this?
 * We previously had 8.1.9 version of the plugin and did not have this issue. I 
   tried to completely remove the plugin and install it again but still it gives
   the same error.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [wordpress3cx](https://wordpress.org/support/users/wordpress3cx/)
 * (@wordpress3cx)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/wrong-chat-id/#post-13571969)
 * Hello [@ahmis](https://wordpress.org/support/users/ahmis/),
 * Can you please try to update to the latest version ?
 *  [jeanlouis2003](https://wordpress.org/support/users/jeanlouis2003/)
 * (@jeanlouis2003)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/wrong-chat-id/#post-13715508)
 * I have same issue. I updated to the latest 3CX Live Chat and WordPress but still
   have the issue. I also tried uninstall and reinstall but no luck.
 *  Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * (@wpdev3cx)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/wrong-chat-id/#post-13716033)
 * Hi [@jeanlouis2003](https://wordpress.org/support/users/jeanlouis2003/) ,
    may
   you provide us the following information? 1) Do you have a multisite WordPress
   installation? 2) Do your website front is in the same subdomain with your WordPress
   administration? 3) Do you have the same issue in a private/incognito browser 
   window? 4) May you provide us the website which faces the issue in order to investigate
   it more?
 *  Thread Starter [Ahmis](https://wordpress.org/support/users/ahmis/)
 * (@ahmis)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/wrong-chat-id/#post-13716050)
 * Hello!
 * There’s some issue with compatiblity with MySQL or something. We solved this 
   on our site by altering db tables manually e.g:
 * ALTER TABLE wp_wplc_chat_sessions
    ALTER agent_id SET DEFAULT 0;
 * ALTER TABLE wp_wplc_chat_sessions
    ALTER rel SET DEFAULT “0”;
 * ALTER TABLE wp_wplc_chat_sessions
    ALTER state SET DEFAULT 0;
 * ALTER TABLE wp_wplc_chat_msgs
    ALTER rel SET DEFAULT “0”;
 * This is not a good thing though, but maybe this helps debugging the issue by 
   plugin’s developer.
 *  Plugin Support [wpdev3cx](https://wordpress.org/support/users/wpdev3cx/)
 * (@wpdev3cx)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/wrong-chat-id/#post-13716068)
 * Hi [@ahmis](https://wordpress.org/support/users/ahmis/) ,
    thank you for your
   feedback. May you provide us your mysql and php version?
 *  [jeanlouis2003](https://wordpress.org/support/users/jeanlouis2003/)
 * (@jeanlouis2003)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/wrong-chat-id/#post-13717891)
 * Hi [@wpdev3cx](https://wordpress.org/support/users/wpdev3cx/),
 * Thank you.
 * 1) Do you have a multisite WordPress installation? => No
    2) Do your website 
   front is in the same subdomain with your WordPress administration? => No. It’s
   something like “xxx.com/wp”. 3) Do you have the same issue in a private/incognito
   browser window? => Yes. I tried firefox and chrome private windows but same result.
   Clearing cache did not work, too. 4) May you provide us the website which faces
   the issue in order to investigate it more? => It’s development environment in
   AWS. Sorry, I can’t disclose password here. But I can provide screen capture 
   and log.
 * WordPress version 5.5.3
    PHP version 7.4.9 MySQL version : Amazon Aurora

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Wrong Chat id’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 6 replies
 * 4 participants
 * Last reply from: [jeanlouis2003](https://wordpress.org/support/users/jeanlouis2003/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/wrong-chat-id/#post-13717891)
 * Status: not resolved