Support » Plugin: WooCommerce » Wrong Analytics Data

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there! πŸ‘‹

    This kind of problem is usually caused by a conflict with your theme or with another plugin.
    Β 
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    1. First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service likeΒ Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    2. Second, I would suggest installing a plugin calledΒ Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.

    I hope that helps!

    Thread Starter Johnny

    (@johnexposureninja)

    Hi, thanks for the reply.

    I have switched themes and deactivated all plugins (asides WooCommerce) yet the page still shows zero sales.

    Any more ideas?

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Let’s check if there is an error on the WooCommerce Logs. So please, provide us the following:

    • System Status: You can find it via WooCommerce > Status. Select β€œGet system report” and then β€œCopy for support”. Once you’ve done that, paste it here in your response.
    • Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)

    Thanks in advance! πŸ™‚

    Thread Starter Johnny

    (@johnexposureninja)

    Here you go:

    System Status

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://takeawaypackaging.co.uk
    Site address (URL): https://takeawaypackaging.co.uk
    WC Version: 4.9.2
    REST API Version: βœ” 4.9.2
    WC Blocks Version: βœ” 4.0.0
    Action Scheduler Version: βœ” 3.1.6
    WC Admin Version: βœ” 1.8.3
    Log Directory Writable: βœ”
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: βœ”
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.14
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 2500
    cURL Version: 7.65.0
    OpenSSL/1.0.2k-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.4.14-MariaDB-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: βœ”
    fsockopen/cURL: βœ”
    SoapClient: βœ”
    DOMDocument: βœ”
    GZip: βœ”
    Multibyte String: βœ”
    Remote Post: βœ”
    Remote Get: βœ”
    
    ### Database ###
    
    WC Database Version: 4.9.2
    WC Database Prefix: wp_
    Total Database Size: 154.99MB
    Database Data Size: 115.93MB
    Database Index Size: 39.06MB
    wp_woocommerce_sessions: Data: 18.91MB + Index: 0.74MB + Engine MyISAM
    wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_order_items: Data: 1.11MB + Index: 0.56MB + Engine MyISAM
    wp_woocommerce_order_itemmeta: Data: 7.81MB + Index: 4.35MB + Engine MyISAM
    wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_shipping_zone_locations: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_woocommerce_payment_tokens: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wp_woocommerce_payment_tokenmeta: Data: 0.08MB + Index: 0.07MB + Engine MyISAM
    wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_actionscheduler_actions: Data: 3.02MB + Index: 2.00MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 1.02MB + Index: 1.30MB + Engine InnoDB
    wp_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_bv_ip_store: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_cf7dbplugin_st: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_cf7dbplugin_submits: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wp_commentmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_comments: Data: 2.62MB + Index: 1.25MB + Engine MyISAM
    wp_followup_coupons: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_followup_coupon_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_followup_customers: Data: 0.13MB + Index: 0.25MB + Engine InnoDB
    wp_followup_customer_carts: Data: 2.39MB + Index: 0.20MB + Engine InnoDB
    wp_followup_customer_notes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_followup_customer_orders: Data: 0.17MB + Index: 0.11MB + Engine InnoDB
    wp_followup_email_excludes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_followup_email_logs: Data: 0.14MB + Index: 0.08MB + Engine InnoDB
    wp_followup_email_orders: Data: 1.52MB + Index: 0.30MB + Engine InnoDB
    wp_followup_email_tracking: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
    wp_followup_followup_history: Data: 0.23MB + Index: 0.09MB + Engine InnoDB
    wp_followup_order_categories: Data: 0.44MB + Index: 0.55MB + Engine InnoDB
    wp_followup_order_items: Data: 0.28MB + Index: 0.41MB + Engine InnoDB
    wp_followup_subscribers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_followup_subscribers_to_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_followup_subscriber_lists: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_fpd_categories: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_fpd_category_products_rel: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_fpd_orders: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_fpd_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_fpd_views: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_gf_draft_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_gf_entry: Data: 0.41MB + Index: 0.05MB + Engine MyISAM
    wp_gf_entry_meta: Data: 7.27MB + Index: 0.76MB + Engine MyISAM
    wp_gf_entry_notes: Data: 0.19MB + Index: 0.05MB + Engine MyISAM
    wp_gf_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_gf_form_meta: Data: 0.12MB + Index: 0.00MB + Engine MyISAM
    wp_gf_form_revisions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_gf_form_view: Data: 0.76MB + Index: 0.35MB + Engine MyISAM
    wp_gf_rest_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_mailchimp_carts: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 2.50MB + Index: 0.00MB + Engine InnoDB
    wp_niwoostock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 3.40MB + Index: 0.96MB + Engine MyISAM
    wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_hash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_imports: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxi_templates: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_postmeta: Data: 22.79MB + Index: 11.42MB + Engine MyISAM
    wp_posts: Data: 19.61MB + Index: 1.10MB + Engine MyISAM
    wp_premmerce_bundles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_premmerce_bundles_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_redirection_404: Data: 1.02MB + Index: 0.13MB + Engine InnoDB
    wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_redirection_items: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
    wp_redirection_logs: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_rg_form: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rg_form_meta: Data: 0.11MB + Index: 0.00MB + Engine MyISAM
    wp_rg_form_view: Data: 0.16MB + Index: 0.07MB + Engine MyISAM
    wp_rg_incomplete_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rg_lead: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
    wp_rg_lead_detail: Data: 0.58MB + Index: 0.08MB + Engine MyISAM
    wp_rg_lead_detail_long: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rg_lead_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_rg_lead_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    wp_terms: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
    wp_term_relationships: Data: 0.03MB + Index: 0.07MB + Engine MyISAM
    wp_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_tinvwl_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_tinvwl_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_usermeta: Data: 2.26MB + Index: 1.46MB + Engine MyISAM
    wp_users: Data: 0.10MB + Index: 0.10MB + Engine MyISAM
    wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.25MB + Index: 0.22MB + Engine InnoDB
    wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_gpf_render_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 1.52MB + Index: 1.19MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.22MB + Index: 4.63MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.23MB + Index: 0.20MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfBlockedIPLog: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
    wp_wfBlocks7: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wfConfig: Data: 1.58MB + Index: 0.01MB + Engine MyISAM
    wp_wfCrawlers: Data: 0.17MB + Index: 0.11MB + Engine MyISAM
    wp_wfFileChanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfFileMods: Data: 1.81MB + Index: 0.37MB + Engine MyISAM
    wp_wfHits: Data: 1.01MB + Index: 0.14MB + Engine MyISAM
    wp_wfHoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfIssues: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wp_wfKnownFileList: Data: 0.96MB + Index: 0.11MB + Engine MyISAM
    wp_wfLiveTrafficHuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfLocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_wfLogins: Data: 0.36MB + Index: 0.09MB + Engine MyISAM
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfNotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfPendingIssues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfReverseCache: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wp_wfSNIPCache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wfStatus: Data: 0.20MB + Index: 0.10MB + Engine MyISAM
    wp_wfTrafficRates: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_woocommerce_gpf_google_taxonomy: Data: 0.86MB + Index: 0.00MB + Engine MyISAM
    wp_woof_query_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 3.52MB + Index: 1.56MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.14MB + Index: 0.19MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.31MB + Index: 0.11MB + Engine MyISAM
    wp_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    acf-field: 3
    acf-field-group: 1
    attachment: 1806
    custom_css: 2
    custom-css-js: 6
    customize_changeset: 5
    follow_up_email: 1
    nav_menu_item: 8
    oembed_cache: 26
    page: 116
    post: 150
    product: 289
    revision: 3104
    shop_coupon: 6
    shop_order: 4586
    shop_order_refund: 31
    wc_afrsm: 5
    wp_block: 1
    
    ### Security ###
    
    Secure connection (HTTPS): βœ”
    Hide errors from visitors: βœ”
    
    ### Active Plugins (32) ###
    
    Gravity Forms: by Gravity Forms – 2.4.21
    Advanced Custom Fields PRO: by Elliot Condon – 5.9.3
    Better Search Replace: by Delicious Brains – 1.3.4
    Simple Custom CSS and JS: by SilkyPress.com – 3.34.1
    Doofinder for WooCommerce: by doofinder – 1.3.3
    Google Tag Manager for WordPress: by Thomas Geiger – 1.11.6
    Fancy Product Designer Plus: by Rafael Dery | radykal.de – 1.1.2
    Fancy Product Designer: by Rafael Dery | radykal.de – 3.5.0
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.5.0
    Mailchimp for WooCommerce: by Mailchimp – 2.5.0
    Ni WooCommerce Stock Alert Notification: by anzia – 1.0.8
    Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.7.2
    Frequently Bought Together: by Premmerce – 1.0.0
    Redirection: by John Godley – 4.9.2
    TI WooCommerce Wishlist: by TemplateInvaders – 1.22.1
    Top Bar: by WP Darko – 3.0
    Trustpilot-reviews: by Trustpilot – 2.5.808
    WooCommerce Dynamic Pricing & Discounts: by RightPress – 2.3.9
    Follow-Up Emails: by WooCommerce – 4.9.8 (update to version 4.9.10 is available)
    WooCommerce Stripe Gateway: by WooCommerce – 4.7.0
    WooCommerce Advanced Product Quantities: by WP BackOffice – 2.1.9
    WooCommerce Google Product Feed: by Ademti Software Ltd. – 9.3.2 (update to version 9.4.1 is available)
    WOOF - WooCommerce Products Filter: by realmag777 – 1.2.4.2
    WooCommerce Thumbnail Input Quantities: by WP BackOffice – 1.1.2
    WooCommerce: by Automattic – 4.9.2
    Wordfence Security: by Wordfence – 7.4.14
    Yoast SEO: by Team Yoast – 15.5
    WP All Import Pro: by Soflyy – 4.6.5
    WP Mail SMTP: by WPForms – 2.5.1
    WP All Import - ACF Add-On: by Soflyy – 3.3.0
    WP All Import - WooCommerce Add-On Pro: by Soflyy – 3.2.5
    YITH WooCommerce Zoom Magnifier: by YITH – 1.3.21
    
    ### Inactive Plugins (2) ###
    
    Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0
    WooCommerce Google Product Feed: by Ademti Software Ltd. – 7.6.3 (update to version 9.4.1 is available)
    
    ### Must Use Plugins (2) ###
    
    Active Plugins: by Your Name – 1.0
    StackCache: by Stack CP –
    
    ### Settings ###
    
    API Enabled: βœ”
    Force SSL: βœ”
    Currency: GBP (Β£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: βœ”
    
    ### WC Pages ###
    
    Shop base: ❌ Page not set
    Basket: #1364 - /basket/
    Checkout: #1366 - /checkout/
    My account: #1368 - /my-account/
    Terms and conditions: #228 - /terms-conditions/
    
    ### Theme ###
    
    Name: takeaway-packaging-child
    Version: 1.0.0
    Author URL: http://www.riweb.uk
    Child Theme: βœ”
    Parent Theme Name: takeaway-packaging
    Parent Theme Version: – 0 is available
    Parent Theme Author URL: 
    WooCommerce Support: βœ”
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce Google Product Feed options ###
    
    Google merchant centre product feed: Enabled
    Google merchant centre product review feed: -
    Bing merchant centre feed: -
    Google merchant centre local product inventory feed: -
    Google merchant centre local products feed (legacy): -
    Google merchant centre product inventory feed (legacy): -
    Include variations in feed: Enabled
    Send "item group ID": No
    Debug key: 662f694e-d6f3-4282-8804-43c89bac4514
    
    ### WooCommerce Google Product Feed fields ###
    
    Availability: Defaults to "in stock".
    Condition: Defaults to "new".
    Brand: Defaults to "Takeaway Packaging".
    Manufacturer Part Number (MPN): 
    Product Type: Pre-populates from product_cat taxonomy.
    Google Product Category: 
    Global Trade Item Number (GTIN): 
    Size system: 
    Identifier exists flag: Defaults to "included".
    Title: Pre-populates from product product_title.
    
    ### TI WooCommerce Wishlist Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 5,360
    Oldest: 2020-12-28 16:25:22 +0000
    Newest: 2021-01-28 07:10:42 +0000
    
    Pending: 2,362
    Oldest: 2021-01-22 21:35:27 +0000
    Newest: 2021-01-28 03:15:41 +0000
    
    Failed: 9
    Oldest: 2020-03-27 14:09:01 +0000
    Newest: 2020-07-07 14:16:37 +0100
    
    Canceled: 262
    Oldest: 2020-12-29 10:30:55 +0000
    Newest: 2021-01-22 20:35:08 +0000
    
    

    Error Log: No related log found.

    Thanks!

    Thread Starter Johnny

    (@johnexposureninja)

    Hi @gabrielfuentes just following up,

    Anything new?

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Wrong Analytics Data’ is closed to new replies.