Title: Write a reply (in German)
Last modified: February 2, 2019

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# Write a reply (in German)

 *  Resolved [jpablomartinez](https://wordpress.org/support/users/jpablomartinez/)
 * (@jpablomartinez)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/write-a-reply-in-german/)
 * Hi,
 * I’m using this plugin, is very good, but I need it to work in German, the problem
   is in the admin area, not in the users page but when I want to write a reply 
   to a ticket I can’t write anything, because the text area disappears (it happens
   in a theme I need to use, not in general). Can you please give me a hint about
   how can I fix that?
 * Thanks in advance

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [melliesou](https://wordpress.org/support/users/melliesou/)
 * (@melliesou)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/write-a-reply-in-german/#post-11161081)
 * Hello [@jpablomartinez](https://wordpress.org/support/users/jpablomartinez/),
 * Thanks for your question. Can you clarify what you are seeing (maybe with a screen
   shot)? What is the theme that you are using? (You may need to adjust the css 
   style in order to see the text) I can say more if you provide a URL of the page,
   then I can look and see why the text is not visible.
 *  Thread Starter [jpablomartinez](https://wordpress.org/support/users/jpablomartinez/)
 * (@jpablomartinez)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/write-a-reply-in-german/#post-11164689)
 * Hello [@melliesou](https://wordpress.org/support/users/melliesou/)
 * Thanks your your reply, I can’t provide you the URL of the page because I am 
   working locally and the problem occurs in the admin area, but I can show you 
   some screenshots to clarify the problem.
 * This is how I see it in other themes I tried
 * > [View post on imgur.com](https://imgur.com/beJiuFD)
 * But this is what happens in the theme I need to use (it’s name is “Kleo”)
 * > [View post on imgur.com](https://imgur.com/pN8g8n4)
 * As you can see the text area, and the wysiwyg dissapears, and when I click the
   cursor on the text area I can’t see what I am writing, but the text I put can
   be saved. If I want to send a second reply to the user, or if I can edit my previous
   reply, this is how I see the page.
 * > [View post on imgur.com](https://imgur.com/jyzspgG)
 * In this case I cant’t write anything because the area dissapears completely.
 * I’ve tried to detect the problem using the inspector of the browser, and the 
   closest I get to resolve it was to disable the display property of the .wpas_admin_tabs.
   wpas_admin_tab_content classes.
 * > [View post on imgur.com](https://imgur.com/MyqHJG5)
 * I tried to remove that property in the Custom CSS area but it doesn’t work, I’ve
   used customm css to remove the logout button and to adjust the inputs size of
   the form, but in this case it didn’t work.
 * Any ideas or suggestions? I know the problem is css related and not in the plugin
   itself, but what would be the better approach to solve it? modifyng the css files
   of the theme or the plugin? using the custom css of wordpress? something else?
 * Thanks four your reply.
 * Regards.
 *  Plugin Author [melliesou](https://wordpress.org/support/users/melliesou/)
 * (@melliesou)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/write-a-reply-in-german/#post-11177727)
 * Thanks for providing those additional details. Based on what I see there, it 
   looks like editing the custom css files of your theme (or child theme) to override
   the defaults will best suit your situation. You will need to identify the selectors
   for the relevant missing elements. However, be sure to verify that the permissions
   of the user are all set correctly first. See here for more information about 
   user role permissions: [https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/](https://getawesomesupport.com/documentation/awesome-support/admin-roles-capabilities/roles-capability-table/)
 * Hope that helps! I’ll mark this as resolved for now based on the troubleshooting
   steps above. Please feel free to continue any questions in this thread if more
   come up relating to this issue.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Write a reply (in German)’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [melliesou](https://wordpress.org/support/users/melliesou/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/write-a-reply-in-german/#post-11177727)
 * Status: resolved