Support » Plugin: WPtouch » WPtouch support is SLOW and TERRIBLE

  • djcarl

    (@djcarl)


    WARNING: DO NOT USE THIS PLUGIN! Fatal Errors will happen! My ISP said DELETE ASAP!

    I have been a paid user since 2015. Whenever I would contact support, “Emilio Rivera” would get back to me ASAP with results that worked. Now, the plugin is owned by some new company named Sureswift Capital. They ain’t sure and they ain’t swift! Bring back Duane Storey and Dale Mugford ASAP!

    With the WordPress 5.5.1 update, my website was acting funny in multiple ways. The desktop was displaying on mobile for some pages. The content was centered on Firefox as though it was tablet mode for some pages and YouTube customized thumbnails were not being displayed on the website or mobile.

    To make a LONG STORY SHORT. I sent multiple emails to support over the weekend. Did not hear from them until I canceled the pro license at 3pm on Monday. They contacted me to confirm the cancellation.

    Read the other reviews online – Support is bad. Links on the website do not work and the phone number drops M-F, 9-5.

    If the plug-in crashes on Friday night, Pray that someone will get back to you on Monday. No guarantee.

    DO NOT WASTE YOUR TIME WITH THIS PLUGIN UNTIL THEY SELL IT BACK TO DUANE + DALE. NO LONGER A TOP PLUGIN.

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