Title: Wptouch plugin stopped working Last modified: August 17, 2017 --- # Wptouch plugin stopped working * [sidi_d10](https://wordpress.org/support/users/sidi_d10/) * (@sidi_d10) * [8 years, 10 months ago](https://wordpress.org/support/topic/wptouch-plugin-stopped-working/) * Hi * My Wptouch plugin suddenlly stoped working and i don’t see the website good at mobiles can you explain what is the problem Thanks David * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwptouch-plugin-stopped-working%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 12 replies - 1 through 12 (of 12 total) * Plugin Contributor [WPtouch](https://wordpress.org/support/users/wptouch/) * (@wptouch) * [8 years, 10 months ago](https://wordpress.org/support/topic/wptouch-plugin-stopped-working/#post-9419484) * Hi [@sidi_d10](https://wordpress.org/support/users/sidi_d10/), * It looks like the issue may be caused by the server-side caching system in place. The server your website is hosted on is running nginx cache. Please contact your web hosting company and ask if they can configure nginx cache to either ignore the user agents below, or to cache separately for them. Doing so should help resolve the issue. Another way would be to disable nginx cache, and only rely on a plugin like WP Super Cache or W3 Total Cache for example. * ``` iPhone iPod Android BB10 BlackBerry webOS IEMobile/7.0 IEMobile/9.0 IEMobile/10.0 MSIE 10.0 iPad PlayBook Xoom P160U SCH-I800 Nexus 7 Touch ``` * Regards, * Emilio Rivera, WPtouch Support * [yair1515](https://wordpress.org/support/users/yair1515/) * (@yair1515) * [8 years, 10 months ago](https://wordpress.org/support/topic/wptouch-plugin-stopped-working/#post-9419537) * i have wp rocket it is not same? * [yair1515](https://wordpress.org/support/users/yair1515/) * (@yair1515) * [8 years, 10 months ago](https://wordpress.org/support/topic/wptouch-plugin-stopped-working/#post-9419550) * maybe u have instruction where to put in wp rocket * Thread Starter [sidi_d10](https://wordpress.org/support/users/sidi_d10/) * (@sidi_d10) * [8 years, 10 months ago](https://wordpress.org/support/topic/wptouch-plugin-stopped-working/#post-9419720) * This is what the server support wrote me * “We cannot configure nginx cache on the server, however we can turnoff the cache” * so this is what we have done * do you think it’s enough? * Plugin Contributor [WPtouch](https://wordpress.org/support/users/wptouch/) * (@wptouch) * [8 years, 10 months ago](https://wordpress.org/support/topic/wptouch-plugin-stopped-working/#post-9422387) * [@sidi_d10](https://wordpress.org/support/users/sidi_d10/), * Yes, exactly. That should be sufficient to resolve the issue. You can then install a WordPress cache plugin like WP Super Cache or W3 Total Cache to help increase performance, now that nginx cache is disabled. * Regards, * Emilio Rivera, WPtouch Support * Thread Starter [sidi_d10](https://wordpress.org/support/users/sidi_d10/) * (@sidi_d10) * [8 years, 10 months ago](https://wordpress.org/support/topic/wptouch-plugin-stopped-working/#post-9423244) * But stiil the problem wasn’t resolve * I still can’t see the correct mobile view * I didn’t install WP super Cashe or We total cash * but i have WP Fastest cash installed from the past * Do yu think that removeing wptouch plugin and installing again should solve the problem? * Thank You * Thread Starter [sidi_d10](https://wordpress.org/support/users/sidi_d10/) * (@sidi_d10) * [8 years, 10 months ago](https://wordpress.org/support/topic/wptouch-plugin-stopped-working/#post-9423482) * Also removing and installing back didn’t help * Thread Starter [sidi_d10](https://wordpress.org/support/users/sidi_d10/) * (@sidi_d10) * [8 years, 10 months ago](https://wordpress.org/support/topic/wptouch-plugin-stopped-working/#post-9425584) * Do you have an answer for this problem? It’s very urgent * [tatyana100](https://wordpress.org/support/users/tatyana100/) * (@tatyana100) * [8 years, 9 months ago](https://wordpress.org/support/topic/wptouch-plugin-stopped-working/#post-9497408) * I have the same issue my mobile plugin WPtouch Mobile Plugin suddenly stop to work… And I don’t see the solution in those posts yet. How to make WPtouch Mobile Plugin work again? thanks. * Thread Starter [sidi_d10](https://wordpress.org/support/users/sidi_d10/) * (@sidi_d10) * [8 years, 9 months ago](https://wordpress.org/support/topic/wptouch-plugin-stopped-working/#post-9497846) * The solution that i found was to remove WPtouch Mobile Plugin and to install the paid WPtouch Pro plugin it is much better plugin and it works perfect you can check out my website in mobile [http://www.guitarart.co.il](http://www.guitarart.co.il) * [tatyana100](https://wordpress.org/support/users/tatyana100/) * (@tatyana100) * [8 years, 9 months ago](https://wordpress.org/support/topic/wptouch-plugin-stopped-working/#post-9508123) * I would like to use free plugin. If no free plugin that work available, it should be disclose as such. So far I could not believe that free working option is not available…so WPtouch Mobile Plugin doesn’t work. Is this plugin would be fixed or what is the another free version available? thanks. * Thread Starter [sidi_d10](https://wordpress.org/support/users/sidi_d10/) * (@sidi_d10) * [8 years, 9 months ago](https://wordpress.org/support/topic/wptouch-plugin-stopped-working/#post-9512413) * actually i am a regular user and the not author of this plugin maybee one of the authors of this plugin can give you a solution Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Wptouch plugin stopped working’ is closed to new replies. * ![](https://ps.w.org/wptouch/assets/icon-256x256.png?rev=1313960) * [WPtouch - Make your WordPress Website Mobile-Friendly](https://wordpress.org/plugins/wptouch/) * [Frequently Asked Questions](https://wordpress.org/plugins/wptouch/#faq) * [Support Threads](https://wordpress.org/support/plugin/wptouch/) * [Active Topics](https://wordpress.org/support/plugin/wptouch/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wptouch/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wptouch/reviews/) * 12 replies * 4 participants * Last reply from: [sidi_d10](https://wordpress.org/support/users/sidi_d10/) * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/wptouch-plugin-stopped-working/#post-9512413) * Status: not resolved