Support » Plugin: WPtouch » Wptouch and youtube embeds not compatible

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author BraveNewCode Inc.

    (@bravenewcode)

    We don’t see WPtouch active on the url posted so we cannot troubleshoot at this time. WPtouch and WPtouch Pro are fully compatible with YouTube video embeds. If you’re seeing an issue with display, you’ll want to test for plugin conflicts where another script is disrupting page rendering in your mobile theme.

    To isolate which plugin(s) may be contributing to the trouble, deactivate all except WPtouch from within the WordPress Plugins area, clear your browser cache and local data then test.

    If WPtouch functions well, you may then enable the rest of your plugins one at a time, repeating the process, until you can identify which is/are causing the problem.

    Hi there,

    Thank you so much for the reply. I have revert back the wptouch plugin and tried troubleshooting as you have recommended. However I am still facing the issues viewing youtube embeds using my iPhone 5. I was wondering if you could pls take a second look. I do appreciate it. so sorry for the inconvenience.

    Cheers,

    Plugin Author BraveNewCode Inc.

    (@bravenewcode)

    Hi,

    Please contact us through our contact form – http://www.bravenewcode.com/contact-us and let us know when WPtouch has been activated on your site and we’ll gladly take a look. Thanks.

    Plugin Author BraveNewCode Inc.

    (@bravenewcode)

    You may submit your question along with a specific url where we may troubleshoot the issue at: http://www.bravenewcode.com/contact-us/

Viewing 4 replies - 1 through 4 (of 4 total)
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