Support » Plugin: WPtouch » WPTouch and CDN

  • Resolved mvbenz


    I installed this not too long ago and it worked great for a month. Then i started to see my non-mobile start page on mobile phones but if I went into a link it would switch to mobile.

    After doing some research I found that it was the CDN which I had just enabled a few days prior that was causing this. If I disabled the CDN all was well. I have the CDN disabled for now. Have you ever seen this? The CDN is ‘Web Accelerator’ from GoDaddy and is a part of my package.

    I had W3TC installed also but in troubleshooting this I removed it and it is gone now too. I don’t think W3TC had anything to do with this, it appears to be something with the CDN.

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  • Plugin Author BraveNewCode Inc.


    Caching plugins and services (including cloud services such as CDNs or server-side caching such as Varnish) tend to overwrite your desktop theme with posts and pages stored using your mobile theme (and vice-versa). Until caching software can recognize the theme being used, we offer support to assist you in disabling them from activating when mobile devices are detected. This will allow you to see your mobile theme on mobile devices and your desktop theme on desktop browsers as expected.

    Enter the user agents found under Advanced Options > Custom User-Agents to the “rejected user agents” areas in your caching plugin’s settings. Remember to clear your plugin, browser, and device caches before retesting.

    As caching has little to do with WPtouch, beyond providing guidelines for setup, we are unable to provide additional support for third-party products and services. If one caching plugin or service isn’t working well with your WordPress configuration, we recommend contacting the developer and/or trying another.

    It should be noted that when properly configured, W3TC prevents exactly this case. We’re still working with @bravenewcode Inc. to make caching a non-issue for publishers.

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