Title: WPStatistics problem
Last modified: May 18, 2024

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# WPStatistics problem

 *  Resolved [bhzheng](https://wordpress.org/support/users/bhzheng/)
 * (@bhzheng)
 * [1 year, 12 months ago](https://wordpress.org/support/topic/wpstatistics-problem/)
 * any one know the meaning of “Top Device Models”? thank you!
 * ![](https://wordpress.org/7813e3cd-5d5c-43ba-a856-ed99a7ed31e3)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Amir](https://wordpress.org/support/users/amirfallah/)
 * (@amirfallah)
 * [1 year, 12 months ago](https://wordpress.org/support/topic/wpstatistics-problem/#post-17764427)
 * Hi [@bhzheng](https://wordpress.org/support/users/bhzheng/),
 * “Top Device Models” shows the most popular device models (phones, tablets, etc.)
   used by visitors on your WordPress website. For example, it may show that the
   iPhone, Samsung Galaxy S22, and iPad are the top 3 device models visiting your
   site.
 * Please let me know if you have any further questions or need assistance.
   Regards,
 *  Thread Starter [bhzheng](https://wordpress.org/support/users/bhzheng/)
 * (@bhzheng)
 * [1 year, 12 months ago](https://wordpress.org/support/topic/wpstatistics-problem/#post-17764969)
 * Hi [@amirfallah](https://wordpress.org/support/users/amirfallah/)，thanks for
   your reply，I do have some questions. Why do I access the same phone multiple
   times, the top device models only show that I visited twice, and what is the 
   mechanism of this detection? I don’t know if I’m making that clear.
 *  [Amir](https://wordpress.org/support/users/amirfallah/)
 * (@amirfallah)
 * [1 year, 12 months ago](https://wordpress.org/support/topic/wpstatistics-problem/#post-17764989)
 * The numbers you see next to each device model in the “Top Device Models” section
   do not show how many total views were made from that device. Instead, those numbers
   represent the unique number of people who visited your website using that specific
   device model.
 * For example, let’s say your website had 10 total visitors so far:
    - 5 different people visited using an iPhone
    - 3 different people visited using a Samsung Galaxy S22
    - 2 different people visited using an iPad
 * So for iPhones, the number would be 5 because there were 5 unique visitors using
   an iPhone, **even if some of them visited multiple times.** The number just counts
   each person only once per device model they used.
 * I hope I was able to answer your question.
 *  Thread Starter [bhzheng](https://wordpress.org/support/users/bhzheng/)
 * (@bhzheng)
 * [1 year, 12 months ago](https://wordpress.org/support/topic/wpstatistics-problem/#post-17765482)
 * I think there may be an error in my WPstatistics Top device models that shows
   29 Redmi k30 pro visited my website, which accounts for one-third of the entire
   top devices. I think this may not be true data. I don’t know what the problem
   is. There is another problem, for example, a web page has three visitors, I want
   to know which devices and browsers these three visitors come from, is there a
   way to do this?
 * ![](https://wordpress.org/4976e423-d0ad-43ff-a292-079f17f222ef)
 *  [Amir](https://wordpress.org/support/users/amirfallah/)
 * (@amirfallah)
 * [1 year, 11 months ago](https://wordpress.org/support/topic/wpstatistics-problem/#post-17767568)
 * This section only displays the models of recognized devices, and unrecognized
   devices are not included in the statistics.
   To view the statistics details of
   each page, go to the **Post Types** menu. On this page, click on the “**View 
   analytics**” option for the post or page whose statistics details you want to
   see, to display more details about page views.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘WPStatistics problem’ is closed to new replies.

 * ![](https://ps.w.org/wp-statistics/assets/icon.svg?rev=3081064)
 * [WP Statistics – Simple, privacy-friendly Google Analytics alternative](https://wordpress.org/plugins/wp-statistics/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-statistics/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-statistics/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-statistics/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-statistics/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-statistics/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Amir](https://wordpress.org/support/users/amirfallah/)
 * Last activity: [1 year, 11 months ago](https://wordpress.org/support/topic/wpstatistics-problem/#post-17767568)
 * Status: resolved