Support » Requests and Feedback » Plugin Support forum totals and feeds

  • Hi I find that I am missing support posts. There seems to be two reasons:
    1) This may be a google reader problem, (i’ll explore that possibility further). I use google feed reader to be altered of new support posts on my plugins. Lately nothing ‘new’ has shown up, even though there are support posts. Just noting in case there is something on the wp side .

    2) the totals on the home page of the plugins appear to be incorrect. So if one looks at that to see if there are new unresolved posts, one misses the new posts!

    EG :
    the home page says:
    0 of 0 support threads in the last two months have been resolved
    which implies that there are ‘0’ support threads to be resolved.

    However if one clicks down to the support forum, then there are clearly new posts.

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  • Moderator Ipstenu (Mika Epstein)


    🏳️‍🌈 Halfelf Rogue & Plugin Review Team Rep

    It’s Google Reader, I’m afraid. (The 0 – 0 thing is something else, but the guys know about it).

    Google’s problem is that PubSubHubbub isn’t included on this site (for various technical reasons) so it’s incapable of pulling in things in real time.

    Though it pains me to suggest this, there IS a ‘Subscribe to emails’ link at the bottom of this page:

    @ipstenu Forgive me if I’m wrong, but it looks like that ‘Subscribe to emails’ checkbox at the bottom is only for the ‘new thread’ that form creates. Which is pretty useless for being notified of new posts by other users.

    There doesn’t appear to be a way to subscribe to all activity in the whole forum. At the moment it seems like the only way I’m going to notice if someone needs support is if I just happen to look at the support forum and notice something new. Now that I’m maintaining four plugins this looks increasingly unlikely.

    Any solutions?

Viewing 2 replies - 1 through 2 (of 2 total)
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