• Hello,

    I have a website with four languages managed through WPML. The product layer options are correctly translated, but when an order is placed, the options in the order details and email are displayed in the customer’s selected language instead of the primary language.

    For example, my primary language is Italian, but if a customer places an order in German, the new order email sent to the seller arrives in German instead of Italian. Additionally, in the WooCommerce order details, I would like these options to always be shown in Italian, regardless of the customer’s selected language.

    How can I fix this?

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Marc Lacroix

    (@marcusig)

    Hi Sara,

    I see, I will take a look, as I don’t think it’s currently possible.

    Marc

    Thread Starter sarasvm

    (@sarasvm)

    Hi Mark,

    Thank you! Any help and suggestions are highly appreciated.

    Sara

    Thread Starter sarasvm

    (@sarasvm)

    Hi Marc,

    any news about this topic?

    Sara

    Plugin Contributor Marc Lacroix

    (@marcusig)

    Hi Sara,

    I haven’t found a solution yet.
    I’ve potentially found a way to change the language of the order in the admin, but not in the email yet.

    Marc

    Thread Starter sarasvm

    (@sarasvm)

    Hi Marc,

    thank you for your support.

    FYI we are using the plugin PDF Invoices & Packing Slips for WooCommerce to print the invoice of the order and the problem of languages is also there (if we print the invoice in italian but the order has been made in german the specifics of the product configurated are in german)

    Please let me know if you find a solution.

    Best,

    Sara

Viewing 5 replies - 1 through 5 (of 5 total)

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