Hi @strictlydata ,
Thanks for bringing this to our attention, and for providing the video.
Could you please open a support ticket with our Customer Support team? This way we can perform more thorough troubleshooting checks to try find a possible solution: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud
Best regards.
Jeremy | Sendcloud
I just want to know his solution
@sendcloudbv We finally patched the WPML compatibility bug, but we had to rewrite entire parts of the plugin to do so. Is there an official channel where we could send you the patched plugin so that you can release a properly fixed version? You can also cite our contribution if you wish (it would be nice and greatly appreciated).
@natedanielz I know it’s a bit late but if you still need a solution you can get in touch via our website (link in the profile) we’ll be happy to send you the patched plugin for your testing (not entirely sure it will work for your case but worth a try)
Hi @natedanielz,
I’m sorry to read you are experiencing issues with the WPML plugin and Sendcloud WooCommerce plugin.
I can confirm our team is currently investigating behavior with the WPML plugin and the Sendcloud WooCommerce plugin.
If you have not opened a support ticket directly with our Customer Support Team we recommend you to so your ticket can be linked to the issue internally and you will receive updates as we continue the investigation. Please see here how to create a support ticket:
https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud
Hi @strictlydata,
As advised on another thread, thank you for already notifying Sendcloud Support about your solution. If you notified us by opening a support ticket directly with our Customer Support Team it will have been linked to the investigation and we will update you as we proceed. If you can also please share any feedback relating to a solution on your support ticket we can ensure this is passed to the Engineers working on the issue. You can also share the patched plugin as a zipped folder on the support ticket if you wish.
If you have not opened a support ticket directly with our Customer Support Team, you can see here how to create a support ticket:
https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud
Best regards,
Matthew | Sendcloud
@developmentsendcloud I can’t directly open a support ticket on your platform, the account belongs to my customer for whom I provide web development, and I’d like to avoid asking them to do it. If you can share an official email or alternative channel where I can send you the patched plugin I’ll be glad to do it. I went on the provided link but I see I can only reach your support by logging in and as I explained I don’t have an account.
Hi @strictlydata,
Thanks for your reply.
The best way to provide the feedback and plugin is through a support ticket. Your client can add your email address as a Customer Support role in their Sendcloud account using the multi-user feature. That way you have limited access to their Sendcloud account but can open a ticket with Customer Support: https://support.sendcloud.com/hc/en-us/articles/360060581671-Multi-user-feature#h_01GPDD4SWZX16XAQZXJH7N00XS
Best regards,
Matthew | Sendcloud
@developmentsendcloud I asked my client to create a customer support account for me as requested but the feature is not available for their account and even if it’s stated on your guide at https://support.sendcloud.com/hc/en-us/articles/360060581671-Multi-user-feature that it should be, the support on the platform confirmed that the feature is not available to everyone(?)… The client is not a tech person and is quite busy managing the business to care for this, moreover from their point of view the issue is fixed. So if there is no alternative channel to send you the zip file I guess I’m giving up, after all my client is ok with our solution for now, and all of this was just meant to give you a heads up on a possible fix. I guess your engineering team will have no issues figuring out a solution for the rest of your customers affected by this problem.
I can email you the patched plugin (you can contact me directly via our website—link in my profile). However, for safety reasons, I won’t share a direct download link here.
Hi @strictlydata, thank you for your efforts and sorry to read that you’re client is unable to add a Customer Support role to their account for you. The multi-user feature is available to users with a Lite, Growth or Premium subscription plan. There is a maximum number of sub-users for each subscription plan of 2 for Lite, 5 for Growth and 10 for Premium. If your client has one of these subscription plans and has not reached the maximum then our Customer Support Team can help overcome this blocker.
Unfortunately the zip file will need to be provided through a support ticket but we appreciate your efforts in implementing a solution and being willing to give feedback on the plugin, and it is understandable you don’t want to share a direct download link on this thread.
If you have any more questions or feedback please let me know.
Best regards,
Matthew | Sendcloud
