Hi, lydia12345
First, thank you for choosing our theme and service.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com
Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – royalelementoraddons@gmail.com as well
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from wordpress.org and provide us a screenshot and page URL if possible.
Kind regards,
Givi
Hello!
I have sent you a message with the information you wrote about. When can I expect a reply?
Have a nice day! 🙂
Hi, lydia12345
First, thank you for choosing our Theme and Plugin.
Your topic has already been answered through email.
Kind Regards,
Givi