Hi @velanche,
I’m sorry to hear that you’re having issues with email delivery.
To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.
If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.
To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.
I hope this helps 🙂
Hi @velanche,
We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).
Thanks!
Greets:
Sorry about that! I wasn’t aware that I had a reply to the thread.
I will go through your initial reply later today, and get back to you.
Thank you.
I followed the basic directions you’ve linked to for checking my WPForms installation. I did miss a few things, so thanks for that.
But I tried using my Gmail address for where why default email should go to, and even though it appeared that my test email was sent via the form, I did not receive it. I suspect that you could be right in that if I wish to use my Gmail address, there is another process.
And a few days ago, I started following directions on configuring WP Email SMTP, and it was such a long process, that I stopped after my Client ID was created, and decided to return to it, which I will do maybe tomorrow. This is a such a long process, that maybe I should have just created another address from my domain instead of using my Gmail, but it seems that since my site-admin email is also my Gmail address, that I’m guessing there’s some sort of filter, which is ridiculous and makes the process less than desirable to use. I am just ranting, but really this process should be a lot less painless.
Anyway, I’ll return to it when my mind is clear and I’m ready to tackle it again. Thanks.
Okie doke. After I pulled away and calmed down, I went in to complete the Gmail process for WP SMTP Mail, and thankfully the instructions, like before, did as was written until the end.
Test message from the plugin was successfully sent, and now my contact form is working. I will need to test site-admin, as I added my Gmail address to the “send email” area, but now I’m good to go.
Thanks for putting up with me. I’m sure to dive into the app more, in due course.
Best,
V.
