Support » Plugin: wpForo Forum » Brilliant plugin – particularly since 1.4.2

  • After some bad experiences with wpForo community members, and a 3 month hiatus, I am willing to admit I responded hastily and as a result, my judgement was misguided. I’ve only been away for 3 months, but came back to wpForo as I simply cannot find another plugin that manages to provide 3 different levels of functionality and performs very well.

    During that 3 months, there have been significant improvements, and the plugin is so much better for it. As a gesture of goodwill, the developers refunded my purchase of 2 premium plugins, and for that very reason, I’ve changed this review to reflect what they should have been given in the first place.

    Suffice to say, I’m back using wpForo. These guys do an amazing job, and just because others not associated with them behave badly, they should not be penalised for something they realistically have no control over.

    My apologies gents. You now have 5 stars.

    Thanks

    • This topic was modified 4 months, 1 week ago by  mcutting.
    • This topic was modified 4 months, 1 week ago by  mcutting.
Viewing 8 replies - 1 through 8 (of 8 total)
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    Plugin Author Tomdever

    (@tomdever)

    Hi mcutting,
    Thank you for letting us know.
    In our support forum we have more than 3000 members. As far as I see some of our members (non-support staff, other wpForo users) have a rude discussion with you. We do apologize for this, even if this was not our fault.
    I’m really sorry but we can’t control all members, this is just impossible. I hope you understand that this doesn’t have direct relation to wpForo plugin. Our staff was very busy last two weeks, we were preparing the new 1.4.0 version, so we couldn’t follow your discussions.
    Changing rating to 1* you want to punish them by making wpForo victim, I’m really hoping you’ll change your mind and assess the hard work we do for you.
    Again we’re really sorry hear this and I’ll let our moderators know, so they will be more attentive to stop such discussions in future.

    Tomdenver,

    I appreciate the response. I’m not punishing wpForo at all. If that were the case, I wouldn’t have invested money (which is now wasted) in the paid plugins for my site. This project has massive potential but is being ripped apart by those not even affiliated with gVectors by representing them in such a bad light. Had there been an opportunity or procedure for reporting a post, then I would have taken it. The person in question has been rude to other members on numerous occasions, and I certainly wasn’t going to put up with it either. I appreciate you have over 3000 members and cannot police them all, but this really is no excuse for a polite question to be treated with the little respect it got.

    As for “forum veterans” ? I’ve been in this industry for 25 years and started using forums and BBS platforms in the early 90s. I’d say that also makes me a “veteran”, but I’ve never – ever – treated anyone in this manner. With any forum comes the danger of allowing others to ruin a product’s reputation by not being moderated properly. Personally, I would have removed the offending posts as this can already be crawled by Google. What you do with the content is up to you ultimately but it doesn’t change my view.

    As a gesture of goodwill, I’d be receptive to a full refund for the plugins I paid for, and will change the rating level accordingly once completed. However,I will not change the rating comments as these are still very valid, and will continue to be until wpForo addresses this issue.

    Plugin Author Tomdever

    (@tomdever)

    Thank you mcutting,
    Please contact us via support[at]gvectors.com email address and send the order number.

    @tomdenver – email sent just now to email address specified.

    Plugin Author Tomdever

    (@tomdever)

    Thank you.
    Martin has already cared about addons.

    • This reply was modified 4 months, 1 week ago by  Tomdever.

    @tomdenver,

    Review changed as promised. Sorry it took so long, and thanks for 1.4.2 which is simply breathtaking.

    Plugin Author Tomdever

    (@tomdever)

    Thank you very much mcutting!

Viewing 8 replies - 1 through 8 (of 8 total)
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