Title: WPForms Summary
Last modified: August 3, 2020

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# WPForms Summary

 *  Resolved [ffotografo](https://wordpress.org/support/users/ffotografo/)
 * (@ffotografo)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/wpforms-summary/)
 * Hi,
    I receive the WPForms Summary with the number of form entries but doesn´
   t correspond to the reality. Why is that? The last report had 8 entries and i
   didn’t receive nothing. For your information i had tested the form my self and
   is working properly.
 * Thank you for you time

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [Prashant Rai](https://wordpress.org/support/users/prashantrai/)
 * (@prashantrai)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/wpforms-summary/#post-13210829)
 * Hello [@ffotografo](https://wordpress.org/support/users/ffotografo/),
 * Thanks for contacting us!
 * It seems that the email summary report recorded form submissions, however, there
   might be some email delivery issue going on. To troubleshoot the issue, you can
   check that your form notification settings are configured correctly by following
   our [tutorial](https://wpforms.com/docs/setup-form-notification-wpforms/).
 * If your notification settings are correct, the issue is likely due to server 
   configuration issues and/or strict email spam prevention settings that are wrongly
   detecting the notification emails as spam.
 * To resolve email delivery issues like this, you can configure a SMTP plugin on
   your site so that emails are sent as authenticated. We have an article with a
   list of [recommended SMTP options](https://wpforms.com/docs/how-to-fix-wordpress-contact-form-not-sending-email-with-smtp/)
   and links to their setup tutorials.
 * I hope this helps 🙂
 *  [yodajones](https://wordpress.org/support/users/yodajones/)
 * (@yodajones)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/wpforms-summary/#post-13378353)
 * Hello,
 * We are also having the same or at least similar issue. Every week we receive 
   a summary that says a form has 60 entries when no emails have been delivered.
 * We use your SMTP plugin and have extensively tested the functionality of the 
   form and verified the server is delivering them.
 * How can this summary counter be reset to zero?
 * Thanks
 *  [Prashant Rai](https://wordpress.org/support/users/prashantrai/)
 * (@prashantrai)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/wpforms-summary/#post-13405238)
 * Hello [@yodajones](https://wordpress.org/support/users/yodajones/),
 * Thanks for contacting us!
 * I apologize, however, currently the entries counter can’t be reset. The summary
   report will show the number of form submissions that WPForms recorded. In case
   the email is not getting delivered, then there might be some email delivery issues
   going on.
 * When you have sometime, can you please let me know the mailer you’re using in
   the WP Mail SMTP?
 * Thanks!
 *  [yodajones](https://wordpress.org/support/users/yodajones/)
 * (@yodajones)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/wpforms-summary/#post-13405582)
 * Hello [@prashantrai](https://wordpress.org/support/users/prashantrai/)
 * Don’t you think it is odd behavior to have a weekly report that accumulates?
 * It would make more sense if the report reset after sending so that when the following
   weeks report is received one would not need to remember what last weeks count
   was in order to know how many messages were transferred for the current week.
 * We are receiving the reports, so no problem there. We do use WP Mail SMTP.
 * Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘WPForms Summary’ is closed to new replies.

 * ![](https://ps.w.org/wpforms-lite/assets/icon.svg?rev=3254748)
 * [WPForms - Easy Form Builder for WordPress - Contact Forms, Payment Forms, Surveys, & More](https://wordpress.org/plugins/wpforms-lite/)
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 * 4 replies
 * 3 participants
 * Last reply from: [yodajones](https://wordpress.org/support/users/yodajones/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/wpforms-summary/#post-13405582)
 * Status: resolved