WP eCommerce
[resolved] WPEC Updated, images lost (3 posts)

  1. bashie92
    Posted 2 years ago #

    Hey everyone,

    I work for a small business, which sells garden supplies, and uses WPEC, and has over 1900 products listed, each with an image. Just recently, I upgraded the program wordpress to 3.7.1, and WPEC to 3.8.12.

    As a result of this upgrade, we have lost all our product images, all 1,900 of them! Also, the sidebar links do not link to the products, and return a no products found message. I have contacted the server, but they do not have backups for before we did the upgrade.

    Can someone please help! Is it possible to revert the upgrade, or are the images hidden somewhere. Because we have 1,900 images, re-uploading them would be a painful job, and we only have probably 1,000 on file.

    The website is http://www.whitehousegardens.com.au/new/

    Assistance needed urgently!


  2. Dan Milward
    Posted 2 years ago #

    @ bashie92

    If you need urgent assistance please submit a support request via our official channels. I'm sure that the images havent vanished from your server.

    What version of WPEC did you upgrade from? That might help people understand what happened. Suffice to say this isnt normal behaviour.


  3. crammy90
    Posted 2 years ago #

    Hi Dan,

    this seems to be the same issue I had with my ticket.

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