Support » Plugin: Contact Form 7 » Wpcf7s showing customer information on Google search

  • Resolved mustluvdesign

    (@mustluvdesign)


    Problem: Client put information in a contact form and now when she googles her email address she can see all the information she sent us as a post in our website! This is quite serious as her address and phone number are there.

    I cannot find a reason why, so here is what I can see:

    The website has 3 different contact forms for clients and the relevant plugins we have are:
    – Contact Form 7
    – Contact Form 7 Image Captcha
    – Contact Form CFDB7

    Seems like the information clients send us arrive via email but are also saved as posts: https://example.com/wp-admin/edit.php?post_type=wpcf7s

    I can see the item in toolbar on the left with a pin icon and named Wpcf7s
    Then the same information is displayed by another icon on the left Contact Forms
    The normal Contact icons is also there

    I have so far sent all the Wpcf7s (as posts) to the bin, so when I google my own email xxxxxx@gmail.com (i did send a form so my info was also on Google search) I can see it in the results as KNOW MORE – Mycro Keratin, but of course now I delete the posts but the information is still indexed, but if you click it show Page not found.

    I don’t understand how I can change that. I tried disabling Contact Form CFDB7 plugin but still see the pin icon +Wpcf7s

    Can anyone shed some light? Thank you

Viewing 4 replies - 1 through 4 (of 4 total)
  • post_type=wpcf7s seems related to this https://wordpress.org/plugins/contact-form-submissions/

    I think the plugin was closed for the reason you are identifying

    Thread Starter mustluvdesign

    (@mustluvdesign)

    Hi Erik thank you!
    I now understand and deleted all those information stored as posts, still indexed on Google, but when you click on results it directs to the website Page not found. I even went to the bin and permanently deleted all the posts, hope those results will disappear from Google soon!
    I still see the pin icon and Wpcf7s in my toolbar in the dashboard (instead of posts), maybe the next WP update will make it disappear.

    I appreciate your feedback!

    Erik

    (@codekraft)

    I can confirm that those pages are no longer in your sitemap but it will take a while for google to stop showing up in searches. Here a few useful links on how to speed up this process:
    https://developers.google.com/search/docs/advanced/crawling/ask-google-to-recrawl
    https://support.google.com/webmasters/answer/48620?hl=en

    About wpcf7s (“contact-form-submissions” to not be confused with “contact form 7”) that is strange and maybe you want to double check if that plugin has been completely removed from your plugin folder (otherwise uninstall and delete it).

    Thread Starter mustluvdesign

    (@mustluvdesign)

    Hi Erik and again, thanks. The icons in the toolbar was removed using the disable post type. Will check you links and… OBRIGADA GRACIAS MERCI

Viewing 4 replies - 1 through 4 (of 4 total)
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