Support » Plugin: WP User Manager - User Profile Builder & Membership » WP User Support – Links Won’t Work

  • Resolved biljnaishrana

    (@biljnaishrana)


    Hi!

    First of all, thank you for creating such a useful and easy to use plug-in such as WP User Manager.

    I have been using it since last November and I was satisfied with it.

    Unfortunately, just 2 days ago, some links in my membership website part, stopped working. After switching off one by one plug-in, I discovered that the links work properly when WP User Manager plug-is is switched off.

    Do you perhaps have any solution for this issue? I like WP User Manager, and therefor I hope we can find a solution so that I can keep it.

    Thank you,
    Marina

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author WP User Manager

    (@wpusermanager)

    Hi Marina

    Can you let me know what links aren’t working please?

    Hi!

    Thank you for your kind reply.

    I don’t know if you can access the actuall page in question, since it is only accessible for the registered memebers.

    I hope my following description will give a useful picture:

    When you enter the membership area of my website, you land on the main page of my Online program.

    There are 4 links on that main page that take a user to different parts of the program.

    When WP User Manager plug-in is switched on, those 4 links just take you back to the main page, even though the address in the browsers after clicking shows the actual page where the link was supposed to take you.

    When WP User Manager plug-in is switched off, these links work well.

    This only started happening two days ago, and I had been using this plug-in for already nearly a year and it had been working well.

    I hope this helps and that this issue will be resolved soon.

    Thank you in advance,
    Marina

    Plugin Author WP User Manager

    (@wpusermanager)

    Thanks for that. I’m happy to troubleshoot further, would you send me a message via https://wpusermanager.com/contact/ with a temporary admin username and password and the login URL please?

    Many thanks for your willingness to help.

    I have just sent you a message through the given link.

    Plugin Author WP User Manager

    (@wpusermanager)

    Turned out the links that were having issues had the same parent page. This page was being used incorrectly as the Account and Profile page in the WPUM settings. Once this was rectified, all was well.

    biljnaishrana

    (@biljnaishrana)

    Iain from WP User Manager provided the kindest, helpful and generous support without any charge. Much appreciated.

Viewing 6 replies - 1 through 6 (of 6 total)
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