I have been using WordPress for a few years for a Blog and then decided to design a website using WP Theme Generator with 'Shock Family'. I have been very happy with WordPress but on using WP Theme generator I found it too hard. On the website it says there is a money back guarantee. I have tried to request a refund but have not received anything and also do not receive any replies to emails now.
[email moderated] was helpful with technical questions but now that I would like a refund I have not heard anything for 2 weeks.
I am incredibly un happy. IS there anything WordPress can do? I do not understand the connection SHock Family has to WordPress but there must be something WordPress can do? This is very bad customer service.