Support » Plugin: A-Z Listing » WP Super Cache + Android issue

  • Hello,

    I have a strange issue on Android between « WP Super Cache » and « A-Z Listing ».
    I can get the list one time but on a refresh I have this message on Firefox

    Content Encoding Error
    The page you are trying to view cannot be show because it uses an invalid or unsupported form of compression.

    The issue appear also with Chrome on Android but without any message. Instead I have the famous « white screen of death ».

    I have this issue only on Android. Everything work perfectly with Windows or Mac. I can’t test on Iphone, I do not have one.

    That strange because that happen only on the « A-Z Listing » page.

    In the The « WP Super Cache » troubleshooting page I found this information about « white screen of death »
    The « white screen of death » or a blank page when you visit your site is almost always caused by a PHP error but it may also be caused by APC.
    Disable that PHP extension if you have trouble and replace with eAccelerator or Xcache.

    I have enabled the WordPress debug mode and I have no PHP error, Notice or Warning of any kind.

    As quick solution I set « WP Super Cache » to not caching the « A-Z Listing » page.

    So any idea of what may cause this strange issue ?

    • This topic was modified 9 months, 3 weeks ago by nexusfred.
    • This topic was modified 9 months, 3 weeks ago by Jan Dembowski. Reason: Formatting
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Dani Llewellyn



    My plugin shouldn’t affect the compression or caching in any way. I suspect this is something different that is interacting with the super cache plugin.

    How have you configured your A-Z page?
    Are you using the shortcode via the Shortcode block in the block editor, or have you inserted it into the post content as normal text, or are you adding the listing some other way?
    Can you edit your post and put the address of your A-Z page in the “Link to the page you need help with” field, please? (note that this address won’t be visible to search engines)

    Thread Starter nexusfred


    I have made a custom integration of A-Z Listing. I will install a clone of my website and make more tests. I can’t see what can affect only on Android.

    Thread Starter nexusfred


    I think I found a problem between:
    AZ-Listing Version 3.1.2
    Cookie Notice & Compliance for GDPR / CCPA Version 2.0.3
    WP Super Cache Version 1.7.2

    AZ-Listing Version 3.1.2 + WP Super Cache Version 1.7.2 = OK
    Cookie Notice & Compliance for GDPR / CCPA + WP Super Cache Version 1.7.2 = OK
    If the 3 are enabled I have a “white screen of death” on refresh, but only on Android (Chrome or Firefox)

    Web Config
    PHP 7.2
    WordPress 5.7

Viewing 3 replies - 1 through 3 (of 3 total)
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