Title: wp super cache
Last modified: August 20, 2016

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# wp super cache

 *  Resolved [MrWrighter](https://wordpress.org/support/users/mrwrighter/)
 * (@mrwrighter)
 * [13 years ago](https://wordpress.org/support/topic/wp-super-cache-32/)
 * I installed wp super cache and my blog went completely blank. I tried to access
   my account and admin through WordPress.org to deactivate and my user name is 
   no longer registered! I no longer have access to anything and I need help.
 * The blog I need help with is purplsoul.com.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Christine Rondeau](https://wordpress.org/support/users/crondeau/)
 * (@crondeau)
 * [13 years ago](https://wordpress.org/support/topic/wp-super-cache-32/#post-3568360)
 * In order to deactivate the plugin, you’ll need to access your site via FTP.
    
   Log onto your FTP account and go to the wp-content/plugins folder and delete 
   the super cache plugin.
 * Once deleted hopefully you should be able to get to your admin.
 *  Thread Starter [MrWrighter](https://wordpress.org/support/users/mrwrighter/)
 * (@mrwrighter)
 * [13 years ago](https://wordpress.org/support/topic/wp-super-cache-32/#post-3568364)
 * Thanks for the response.
 * The problem I’m having is that my password doesn’t work anymore, I can’t actually
   log in to wordpress.org. I’ve tried resetting but nothing happens.
 * Occasionally I can view my dashboard (usually I just get a blank screen) but 
   if I click on anything I get directed to another blank page.
 * When I try accessing through FTP and I need to enter my password and it doesn’t
   connect – it’s like my account isn’t there anymore and I’ve got no idea what 
   to do, I can’t even contact anyone from WordPress to sort out!
 * Any ideas??
 *  [leejosepho](https://wordpress.org/support/users/leejosepho/)
 * (@leejosepho)
 * [13 years ago](https://wordpress.org/support/topic/wp-super-cache-32/#post-3568370)
 * Use FileZilla and your server login, not an FTP account that cannot get past 
   your site’s files. I believe that should get you above anything the cache has
   affected, then try what Christine has suggested.
 *  [Christine Rondeau](https://wordpress.org/support/users/crondeau/)
 * (@crondeau)
 * [13 years ago](https://wordpress.org/support/topic/wp-super-cache-32/#post-3568373)
 * > The problem I’m having is that my password doesn’t work anymore, I can’t actually
   > log in to wordpress.org. I’ve tried resetting but nothing happens.
 * Your wordpress.org has nothing to do with this. If your password wasn’t working,
   you wouldn’t be able to leave a comment on the forums, so that’s not the issue.
 * What you need is the login to your FTP which your hosting provider can provide
   you.
 *  Thread Starter [MrWrighter](https://wordpress.org/support/users/mrwrighter/)
 * (@mrwrighter)
 * [13 years ago](https://wordpress.org/support/topic/wp-super-cache-32/#post-3568423)
 * That has worked. Thank you so much the both of you!!!! You’ve made an absolute
   novice very happy!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘wp super cache’ is closed to new replies.

 * 5 replies
 * 3 participants
 * Last reply from: [MrWrighter](https://wordpress.org/support/users/mrwrighter/)
 * Last activity: [13 years ago](https://wordpress.org/support/topic/wp-super-cache-32/#post-3568423)
 * Status: resolved

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