Support » Fixing WordPress » WP. still down (8 days) – Zend optimiser?

  • Resolved arch1

    (@arch1)


    Firstly, I have a back up database on Go Daddy and made some on my Wp. db. plugin but cannot access these because my blog is down. I have tried to restore the Go daddy back up on a new WP set up in my databaes on Go Daddy, however, while I can export the database to notepad and save in my docs Im having problems importing it back into the new WP. I get this message:

    unsupported compression
    You attempted to load file with unsupported compression (application/zip). Either support for it is not implemented or disabled by your configuration.

    Secondly, I have tried everything to get my old blog running to no avail.Heres what go daddy support say:

    I have reviewed the entirety of this incident. It is the customers responsibility to maintain their website and keep backups of their information. We will not be able to restore your account free of charge. If there is a problem with the actual server we would be more then happy to assist in this issue. However, nothing indicates there is a problem with the server. Your other sites appear to be functioning without issue. The only site with a problem appears to be the one you attempted to edit and make configuration changes. Changing the domain name within the WordPress Administration panel will bring down the site and make the content appear out of the ordinary. Changing the password for the database will break the connection the site has to the database server. To resolve this you must update your configuration file to the new password.( I have resolved this issue)

    Reviewing the site it does not appear that the current issue is related to these updates. You are now receiving an Internal Server error. To determine the cause of this error you need to review your Error Logs. I have reviewed the error logs and they indicate the below error message.

    Zend Optimizer requires Zend Engine API version 20021010.
    The Zend Engine API version 20050606 which is installed, is newer.
    Contact Zend Technologies at http://www.zend.com/ for a later version of Zend Optimizer.

    This is a scripting issue and we have limited support for scripting related issues. Again we can only verify the server is functioning properly. You can use the previously provided instructions to update and install the latest version of Zend. However, this error is probably caused by a plugin or theme on your site. You can disable all themes and plugins on your site to attempt alleviate the error. You can then enable each one individually to determine the cause of the error. At that time you can either no longer use the plugin or you can follow the instructions to update Zend. The php.ini file should be located within your hosting account. If you do not have one you must create one. If you need information on how to create one you will need to use your favorite search engine to locate more information on this.

    Please let us know if we can assist you in any other way.

    ………………….

    I have removed theme and plugins.

    I have changed scrip in php.ini

    Still no joy

    I would appreciate any assistance

    Thanks

Viewing 15 replies - 1 through 15 (of 28 total)
  • Moderator keesiemeijer

    (@keesiemeijer)

    moderator

    Can you login here: http://arch1design.com/blog/wp-login.php

    Did you already try:

    – switching to the default theme by renaming your current theme’s folder in wp-content/themes using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or whatever file management application your host provides. Sometimes, an apparently inactive plugin can still cause problems.
    – re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress?

    -back up your .htaccess file and then delete it of your server.

    yes i can log in http://arch1design.com/blog/wp-login.php

    It goes by default to Twenty Ten 1.1 by the WordPress team

    I’ve removed all plugins

    I did try -back up your .htaccess file and then delete it of your server. a few days ago but did not work so reinstalled it

    Ive tried uploading database in Go daddy but keep getting

    unsupported compression
    You attempted to load file with unsupported compression (application/zip). Either support for it is not implemented or disabled by your configuration.

    when I try to upload from my docs

    so I suppose ill get the same message if I re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress?

    keesiemeijer I appreciate your help, at least I can get onto admin panel even though I still get Internal Server Error when I want to view posts on there

    Moderator keesiemeijer

    (@keesiemeijer)

    moderator

    Try putting your permalinks to the default structure or re-saving your permalink structure at Settings >Permalinks in your admin panel.

    Check the “WordPress address (URL)” and “Site address (URL)” under Settings > General

    I will check what the supported compression for database backups is.

    Ive just tried to go into Permalinks in my admin panel but just get blank page after a few minutes. All the other pages are ok in settings just pemalinks doesn’t show.

    Ive checked the “WordPress address (URL)” and “Site address (URL)” under Settings > General the address in both panels is http://arch1design.com/blog/. One thing I cannot make any changes now, maybe this has something to do with adding some code from codex advice a few days ago

    Moderator keesiemeijer

    (@keesiemeijer)

    moderator

    If you have the “WordPress address (URL)” and “Site address (URL)” defined in your wp-config.php you cannot alter these in the wp-admin anymore. remove them from your wp-config or change the values there without the last slash: http://arch1design.com/blog

    ive change the values to define(‘WP_HOME’,’http://arch1design.com/blog’);
    define(‘WP_SITEURL’,’http://arch1design.com/blog’);

    Moderator keesiemeijer

    (@keesiemeijer)

    moderator

    I see your wp-admin is working again: http://arch1design.com/blog/wp-admin Before it was: http://arch1design.com/blog//wp-admin
    I also don’t get the 501 error server message anymore but just a blank page

    Now try the Setting > Permalink page again. Also let’s troubleshoot with no plugins active and the default theme.

    I still keep getting blank page for pemalink page

    I remember changing file in php.ini from original to old zend script should I change back to original zend script?

    Moderator keesiemeijer

    (@keesiemeijer)

    moderator

    Can you show us what is in your .htaccess file.

    Moderator keesiemeijer

    (@keesiemeijer)

    moderator

    I don’t know what the zend script does exactly, but you can alway’s try. But I think this is more a wordpress permalink issue or something with the godaddy server.

    # BEGIN WPSuperCache
    # END WPSuperCache

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /blog/
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /blog/index.php [L]
    </IfModule>

    # END WordPress

    Moderator keesiemeijer

    (@keesiemeijer)

    moderator

    That looks ok to me. Now check the file permissions of the wordpress files on the server.
    All directories should be 755 or 750.
    All files should be 644 or 640. Exception: wp-config.php should be 600 to prevent other users on the server from reading it.

    you can see and change the file permissions with the file management application of godaddy: http://help.godaddy.com/article/2323

    I’m trying to find file permissions, however Ive got to pick my son up from school and baby, may be a bit difficult to concentrate, will try and get back later or tomorrow. Thanks for your help. If you have any more ideas in mean time post.
    Thanks Ann

    Moderator keesiemeijer

    (@keesiemeijer)

    moderator

    I have changed scrip in php.ini

    Where and how did you change it?

    Ok, see you later

Viewing 15 replies - 1 through 15 (of 28 total)
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