WP Statistics No Longer Working, Screens Full of Error Messages

  • Resolved goldengate

    (@goldengate)


    8 years ago

    My WP Statistics has worked fine for more than a month now… all of a sudden, when I go to the WP Stats dashboard, there’s just a prompt inviting me to donate money.. no widgets.

    When I go into settings, everything is unchecked. If I try to make a change and then save, I get:

    “Warning: Illegal string offset ‘disable_se_ask’ in /home/content/p3pnexwpnas08_data02/27/2854827/html/wp-content/plugins/wp-statistics/includes/classes/statistics.class.php on line 152”

    Screens full of these. I have tried disabling and reactivating the plugin and that does not fix it.

    Any suggestions?

    Thanks
    Rob

    https://wordpress.org/plugins/wp-statistics/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Greg Ross

    (@gregross)

    8 years ago

    It sounds like your options have become corrupted somehow. If you have access to phpMyAdmin, run the following query:

    SELECT * FROM wp_options WHERE option_name = 'wp_statistics';

    The result should have an option_value that starts with something like a:86:{.

    Take a copy of the option_value and then delete the row and see if that resolves the issue (you’ll have to reset your configuration).

    Thread Starter goldengate

    (@goldengate)

    8 years ago

    Hi Greg, that’s beyond my technical skill level.

    I notice under optimization and database setup there is a re-run install button.. might that fix it?

    Or alternatively could I delete the plugin and reinstall? Would data still be there?

    It’s only a month of data so not end of world if I have to start over….

    Thanks

    Plugin Contributor Greg Ross

    (@gregross)

    8 years ago

    You could try Statistics->Settings->Removal and then uninstall the plugin then re-install. I can’t guarantee it will resolve the problem and it will delete your data.

    Thread Starter goldengate

    (@goldengate)

    8 years ago

    Yep, no offense, but I think I need to go back to Jetpack’s stats function… this plugin isn’t stable enough and reading through the other chronicles of white screens etc I just can’t risk that on my site.

    Thanks anyway.

    Plugin Contributor Greg Ross

    (@gregross)

    8 years ago

    None taken, we have lots of people who use it without issues but there are so many different configurations that sometimes it is just not the right fit for a given site.

    Thread Starter goldengate

    (@goldengate)

    8 years ago

    Thanks for your graciousness… I uninstalled and got lots of errors, hope it’s all OK. Thanks again

Viewing 6 replies - 1 through 6 (of 6 total)
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