Title: WP Statistics emails failed Last modified: December 12, 2022 --- # WP Statistics emails failed * Resolved [pinetribewcf](https://wordpress.org/support/users/pinetribewcf/) * (@pinetribewcf) * [3 years, 4 months ago](https://wordpress.org/support/topic/wp-statistics-emails-failed/) * Hi, * Thank you for your plugin. It’s amazing. But I have an issue with it. So I’ll explain the problem: 1. I don’t get any emails with statistics (reports) (I added all shortcodes in settings). 2. Everything worked fine until (to my mind) Dec 06, 2022. It was the last report. 3. I tried to solve the issue: – installed WP Crontrol; – I found hooks which were not executed: wp_statistics_report_hook, wp_statistics_add_visit_hook , wp_statistics_referrerspam_hook . I tried to execute them by myself but it doesn’t work. I deleted them too. The same issue. – deactivated and reinstalled WP Statistics and deleted previous crons – the same issue. 4. To my mind this issue was discovered after nearest plugin’s update. * What can I do else? - This topic was modified 3 years, 4 months ago by [pinetribewcf](https://wordpress.org/support/users/pinetribewcf/). - This topic was modified 3 years, 4 months ago by [pinetribewcf](https://wordpress.org/support/users/pinetribewcf/). Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Author [Mostafa Soufi](https://wordpress.org/support/users/mostafas1990/) * (@mostafas1990) * [3 years, 4 months ago](https://wordpress.org/support/topic/wp-statistics-emails-failed/#post-16285349) * Hi, * I appreciate your detailed explanation of the issue. The send email functionality must be tested in advance, do you use any SMTP plugins? * For debugging and see the error of the mail, you can use this hook in **functions. php** in your theme * ``` add_action('wp_mail_failed', function (\WP_Error $error) { file_put_contents('log-mail', print_r($error->get_error_message(), 1)); }); ``` * Also, don’t forget to check the WP Statistics log file, it’s in **wp-content/ uploads/wp-statistics/debug.log** * Thread Starter [pinetribewcf](https://wordpress.org/support/users/pinetribewcf/) * (@pinetribewcf) * [3 years, 4 months ago](https://wordpress.org/support/topic/wp-statistics-emails-failed/#post-16286810) * My answers: 1. I don’t have any installed SMTP plugins. 2. Added your code. 3. I checked WP Statistics log file in wp-content/uploads/wp-statistics/debug. log. Here it is: * ``` 2022-11-29 06:07:51: The address 104.20.138.65 is not in the database. 2022-12-12 05:35:15: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 05:44:44: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 05:46:07: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 05:47:52: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 05:48:58: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 05:49:13: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 05:51:59: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 05:53:19: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 06:06:52: Duplicate entry '2022-12-13' for key 'unique_date' ``` * Plugin Author [Mostafa Soufi](https://wordpress.org/support/users/mostafas1990/) * (@mostafas1990) * [3 years, 4 months ago](https://wordpress.org/support/topic/wp-statistics-emails-failed/#post-16288543) * Thank you for replying, can you please also this log file? log-mail * Should be on the root directory. * Thread Starter [pinetribewcf](https://wordpress.org/support/users/pinetribewcf/) * (@pinetribewcf) * [3 years, 4 months ago](https://wordpress.org/support/topic/wp-statistics-emails-failed/#post-16288591) * Sorry, I didn’t find it. * Plugin Author [Mostafa Soufi](https://wordpress.org/support/users/mostafas1990/) * (@mostafas1990) * [3 years, 4 months ago](https://wordpress.org/support/topic/wp-statistics-emails-failed/#post-16292268) * Let’s change to use our logger functionality to see the error. * ``` add_action('wp_mail_failed', function ($error) { \WP_Statistics::log($error->get_error_message()); }); ``` * Then, try to run the WP Statistics cron manually and check the log **wp-content/ uploads/wp-statistics/debug.log** * Thread Starter [pinetribewcf](https://wordpress.org/support/users/pinetribewcf/) * (@pinetribewcf) * [3 years, 4 months ago](https://wordpress.org/support/topic/wp-statistics-emails-failed/#post-16293712) * Just changed logger functionality, ran cron manually – nothing changed. Here it is from debug.log: * ``` 2022-11-29 06:07:51: The address 104.20.138.65 is not in the database. 2022-12-12 05:35:15: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 05:44:44: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 05:46:07: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 05:47:52: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 05:48:58: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 05:49:13: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 05:51:59: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 05:53:19: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-12 06:06:52: Duplicate entry '2022-12-13' for key 'unique_date' 2022-12-14 06:08:29: Duplicate entry '2022-12-15' for key 'unique_date' 2022-12-15 05:17:00: Duplicate entry '2022-12-16' for key 'unique_date' 2022-12-15 05:17:02: Duplicate entry '2022-12-16' for key 'unique_date' ``` * And here are WP_Statistics crons: * ``` wp_statistics_report_hook Изменить | Запустить сейчас | Pause | Удалить Отсутствует 2022-12-16 20:16:47 23 часа 59 минут Отсутствует Каждый день Выбрать эту строку wp_statistics_add_visit_hook Изменить | Запустить сейчас | Pause | Удалить Отсутствует 2022-12-16 20:17:00 23 часа 59 минут Отсутствует Каждый день Выбрать эту строку wp_statistics_referrerspam_hook Изменить | Запустить сейчас | Pause | Удалить Отсутствует 2022-12-22 20:17:10 6 дней 23 часа Отсутствует Один раз в неделю ``` * It’s in russian, but here is interesting message in the field “Action” – “Отсутствует” which means that “Absent” (no action). It’s look like that it doesn’t do anything. * Plugin Author [Mostafa Soufi](https://wordpress.org/support/users/mostafas1990/) * (@mostafas1990) * [3 years, 4 months ago](https://wordpress.org/support/topic/wp-statistics-emails-failed/#post-16301860) * Weird indeed, can you please make sure your server can’t send the email? you can send a test email at [https://wordpress.org/plugins/wp-mail-smtp/](https://wordpress.org/plugins/wp-mail-smtp/) * Also, this plugin might help us somehow [https://wordpress.org/plugins/wp-mail-logging/](https://wordpress.org/plugins/wp-mail-logging/) * Thread Starter [pinetribewcf](https://wordpress.org/support/users/pinetribewcf/) * (@pinetribewcf) * [3 years, 1 month ago](https://wordpress.org/support/topic/wp-statistics-emails-failed/#post-16603041) * I did it after 3 months. So the main problem that my hosting has some limitations with emails and I couldn’t get any statistics. But it’s interesting that WP Statistics was sending successfully email after reset. * So how to solve this problem: I installed plugin “**[WP SMTP](https://ru.wordpress.org/plugins/wp-smtp/)**” and now it works. * Thank you for support!!! Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘WP Statistics emails failed’ is closed to new replies. * ![](https://ps.w.org/wp-statistics/assets/icon.svg?rev=3081064) * [WP Statistics – Simple, privacy-friendly Google Analytics alternative](https://wordpress.org/plugins/wp-statistics/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-statistics/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-statistics/) * [Active Topics](https://wordpress.org/support/plugin/wp-statistics/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-statistics/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-statistics/reviews/) ## Tags * [cron](https://wordpress.org/support/topic-tag/cron/) * [email](https://wordpress.org/support/topic-tag/email/) * [hook](https://wordpress.org/support/topic-tag/hook/) * [report](https://wordpress.org/support/topic-tag/report/) * 13 replies * 2 participants * Last reply from: [pinetribewcf](https://wordpress.org/support/users/pinetribewcf/) * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/wp-statistics-emails-failed/#post-16603041) * Status: resolved