Plugin Contributor
redsand
(@redsand)
Hi joel.a.taylor,
I’m sorry to hear about the issue you’re having and I’ll be happy to help.
Please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve 90% of issues users have.
Please take special note of Troubleshooting Step 9 and FAQ #9 as they relate specifically to the issue you are dealing with, and will give you the steps to proceed forward.
From the Troubleshooting Guide:
If this message comes up consistently even after JavaScript and cookies are enabled, then there most likely is an installation problem, site configuration issue, plugin conflict, or JavaScript conflict.
If those don’t solve the issue for you, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to take care of this as quickly as possible for you.
– Scott
Hi
I disabled the ‘WP SpamShield’ plugin; this resolved the problem.
Osmer
Plugin Contributor
redsand
(@redsand)
@osmer: It’s a WP-SpamShield error message…so that’s not actually resolving the problem…that’s just disabling the plugin that gives the error message. Of course, you’re welcome to do that.
It’s important for each WP-SpamShield plugin user to read through the full plugin documentation, as it has a lot of valuable information.
The Troubleshooting Guide and FAQs explain what to do if you have this issue.
As noted above:
If this message comes up consistently even after JavaScript and cookies are enabled, then there most likely is an installation problem, site configuration issue, plugin conflict, or JavaScript conflict.
If you’ve worked through the Troubleshooting Guide and FAQs, and you still have the issue, then we will be happy to help you find and fix the actual issue that is causing this…just head over the WP-SpamShield Support Form, and take a moment to fill out a support request.
– Scott
The problem was preventing potential customers from purchasing products from my site, they couldn’t get to the payment page. So I disabled the ‘WP SpamShield’ plugin. Problem resolved. Now I just need to find another Spam plugin that doesn’t cause the problem.
Plugin Contributor
redsand
(@redsand)
@osmer: Yes, I understand. The problem is not likely due to the WP-SpamShield plugin itself, it’s due to the reasons I mentioned above. We do a lot (a LOT) of compatibility testing, and in every case where a user submits a support request, it has been due to one of these, and we are able to help them fix the real issue. If you don’t want to use the plugin, that is absolutely fine. However the user who opened the thread is asking for help to resolve the actual issue, and that’s why we’re providing the relevant info, and offering tech support.
