Title: WP SMTP connection error
Last modified: April 15, 2023

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# WP SMTP connection error

 *  Resolved [michaelllinder](https://wordpress.org/support/users/michaelllinder/)
 * (@michaelllinder)
 * [3 years ago](https://wordpress.org/support/topic/wp-smtp-connection-error/)
 * Love the plugin, but I’m confused. Since your encryption update, I cannot reenter
   the proper username or password to restore authorization. Must the user name 
   be an address at the website it’s used on? Which password? The site, the SMTP
   host? Cand I change the username and password, or must they be the data used 
   upon install? Can we continue to use the plugin despite lack of authentication?
 * And, the link to the Plugin Homepage leads to an unsafe destination in Tunesian
   in Safari, Chrome, and Firefox. What now?
 * Thanks in advance. 
   —Mike
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fwp-smtp-connection-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [beatrice12](https://wordpress.org/support/users/beatrice12/)
 * (@beatrice12)
 * [3 years ago](https://wordpress.org/support/topic/wp-smtp-connection-error/#post-16691794)
 * Hello [@michaelllinder](https://wordpress.org/support/users/michaelllinder/),
 * Thanks for reaching out to us!
 * You need to enter the credentials to authenticate on the email server. If you
   have cPanel access go to Email Accounts -> click Connect Devices on the same 
   row as the email you want to use -> Mail Client Manual Settings
   The user name
   usually is the same as the email address used and the password is the password
   for that email address.You cannot use the plugin without authentication.
 * Warmly,
 * Beatrice.

Viewing 1 replies (of 1 total)

The topic ‘WP SMTP connection error’ is closed to new replies.

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## Tags

 * [connection error](https://wordpress.org/support/topic-tag/connection-error/)

 * 1 reply
 * 2 participants
 * Last reply from: [beatrice12](https://wordpress.org/support/users/beatrice12/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/wp-smtp-connection-error/#post-16691794)
 * Status: resolved