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[Resolved] WP SlimStat Plugin No Longer Works

Viewing 15 replies - 1 through 15 (of 20 total)
  • Plugin Author Jason Crouse

    @coolmann

    Have you deactivated/activated the plugin as per installation instructions? Also, what version were you using before the upgrade?

    Camu

    Yes, I deactivated/activated. I upgraded from 2.4.1

    Plugin Author Jason Crouse

    @coolmann

    The main thing that changed in 2.4.2, aside from some small bug fixes, is the drag&drop feature added to all the panels. Nothing was update in the tracking engine, so this is weird.

    Could you give me admin access to your site so that I can take a look at the issue?

    Send me the info using this contact form

    la buca delle lettere

    Thanks,
    Camu

    I’m not comfortable doing that. Is there any way that I can backup the current numbers so that I can remove the plugin and start from scratch? Or what if I rolled back to the previous version and updated again? This update has caused an issue with one other plugin as well.

    Plugin Author Jason Crouse

    @coolmann

    I understand. You can definitely roll back to 2.4.1: just download it from here, and replace all the files on your webserver (using FTP).

    But before you do that, try the following actions:

    • make sure that the subfolder wp-slimstat/cache is writable and that a file cache.php is present
    • check that all 6 WP SlimStat tables are still present in the database
    • post or send me the url of your website so that I can perform some basic troubleshooting

    Thanks
    Camu

    My site’s url is http://juliasherred.com

    I’ll take a boo at that other stuff.

    Thanks 🙂

    Plugin Author Jason Crouse

    @coolmann

    Hm, not sure what is happening but I get a server error 500 when trying to access your site 🙁

    Camu

    Yeah, no. The only things in the cache folder are:

    browsecap.ini
    index.php

    Really? That is bizarre! I’ll let my host know.

    Plugin Author Jason Crouse

    @coolmann

    That’s the problem, then. You are missing a core file, that my plugin generates the first time it logs a new access. You will need to make the cache folder writable in order for the system to create that file.

    Camu.

    Plugin Author Jason Crouse

    @coolmann

    Oops, your last comment broke the layout here 🙂

    The cache folder is writable but that file is missing.

    I’ll download the files and upload via FTP

    I noticed that too. Not my day LOL

    Plugin Author Jason Crouse

    @coolmann

    LOL 🙂 Okay, let me know if you need help downloading the file.

    Camu

    I think I’ve fixed the 500 issue. If you wouldn’t mind visiting again so that I can see if it is tracking.

Viewing 15 replies - 1 through 15 (of 20 total)
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