Support » Fixing WordPress » WP site crashes upon Dashboard login

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  • As this is a commercial theme, we cannot really help. You need to seek support from the theme vendors.


    I am not entirely convinced that it is the theme that is doing this. It seems like there is an incompatibility that arose between the host and some component of my website. Logging into the WordPress Dashboard seems to fry the connections between theme and main page. In the end, my question centers around diagnosing what is causing the issue. I am working with the theme provider and the host, and so far, neither can figure it out. The theme was stable for nearly a year, then suddenly the site crashed.

    – switching to the Twenty Eleven theme by renaming your current theme’s folder in wp-content/themes using FTP or whatever file management application your host provides.

    resetting the plugins folder by FTP or phpMyAdmin.

    Thanks, I did all that you said to do. It doesn’t appear to be any of the plugins, because logging into the Dashboard has the same effect as it did before (reverts the main page of the site to old design elements and the stock theme).

    Switching to the TwentyEleven theme makes the articles more visible, though the ‘blog’ link is still broken and there are some other oddities. I should mention that all of the blog posts are still accessible and in tact. Here’s a list of the symptoms:

    1) Site works fine, until the Dashboard is logged into
    2) Upon login, public site home page loses aesthetic elements, including background color and banner. Menus remain in tact, but don’t lead anywhere (all links are broken).
    3) Blog posts and pages that the menus point to are not visible on the home page.

    All in all, it’s like logging into the Dashboard causes the tie between the theme’s main page and the rest of the site to be severed.

    Here’s what I did, all to no avail:

    1) Updated WP from 3.0.2 to 3.2.1
    2) Updated the scripts at BlueHost to recognize that I’m using 3.2.1. (per their advice)
    3) Got the most recent theme from the designer, which is known to be compatible with WP 3.0.2 and 3.2.1

    Still, staring at a stock theme that doesn’t point to any of the pages that are still intact behind the scenes.

    Any help would be great.

    Plugins can affect the dashboard, its features, and how it relates whether you are logged into the site or not.

    Change your theme to the twentyten or twentyeleven theme and deactivate *all* plugins, at the same time, so the plugins are deactivated, and the theme is the standard theme. Once both of these are done, at the same time, then test.

    See resetting plugins folder

    Thanks, but the plugins had nothing to do with the crash, as I have been able to verify by the process at the links provided for resetting the plugins folder.

    Regrettably, the cause of the problem has not been discovered, but a workaround was found. I simply had to rebuild all of my links and the basic site design under the new version of WordPress.

    The host offered no explanations, insisting that there was nothing wrong with the servers to lead to the crash.

    So, I can now login to my Dashboard without the site crashing. If it happens again, I know that I need to rebuild the page design. However, I’m amazed that this seems to be a unique problem. More amazed that it occurred out of the blue and resulted in a relatively easy fix.

    Thanks for the replies.

Viewing 6 replies - 1 through 6 (of 6 total)
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